topic Multiple analogue phones on Digital Voice in Digital Home Phone

Multiple analogue phones on Digital Voice

Pat_Kirwan — Mon, 17 Jun 2024 21:39:39 GMT

We've just switched from BT and so have to make EE Digital Voice work for us. We have 3 Amplified corded phones for the hard of hearing. We were supllied 3 Adapters for them as the hub is not close to any phone. The engineer who set up the system said they'd never work in our house and left them with flashing leds, not connected.

I have managed to pair them all but speech quality is poor and twice we have had one phone ringing endlessly, with no call apparently coming in.

Furthermore it appears that you can no longer answer a call on one phone and have it picked up at another handset as with analogue systems. This is particularly useful in our large house.

Do we have to dispense with the corded phones and hope that the BT Digital Phone will be loud enough? Also can you transfer calls between digital handsets?

Thanks in advance for any useful information!

Re: Multiple analogue phones on Digital Voice

XRaySpeX — Mon, 17 Jun 2024 22:36:35 GMT

You could either get:

A few EE/BT Digital Home Phone handsets which connect by wireless (DECT) to a base station integrated in the router.
A set of cordless DECT phones, of which there are many more models, consisting of a base station, which is plugged into 1 of those adapters + a few cordless handsets. Altho' you won't be able to hold a convo on more than 1 at once like you've been doing you should be able to transfer between them (at least that's what my Panasonic does). There is the risk that using 1 adapter you'll still run into to the issues you've been having with 3 corded phones into 3 adapters.

Re: Multiple analogue phones on Digital Voice

axecarver — Wed, 11 Dec 2024 18:19:34 GMT

Doesn't explain why BT sales aren't telling about this when transferring customers

Re: Multiple analogue phones on Digital Voice

Richard-s-r — Mon, 03 Feb 2025 15:15:27 GMT

I have had multiple problems with EE since I had to be transferred from BT, the sales person told me everthing would be the same except if there was a power cut. Lo and behold my phone would only ring 7 times and then went on to there voicemail and not my answer machine, The ring time was set to 10 rings but they had a problem there end which they sorted out, but the voicemail can not be switched off so there is the first difference, I have to answer the calls in the workshop and call the wife to pick up a phone in the house, this does not work and apparently I can make a call from another phone whilst on a call or in fact make two calls on different phones at the same time, 2nd difference.

what the next difference will be I hate to think, to make things worse I cannot transfer back to BT. I wish the sales people could be taken to account.

Re: Multiple analogue phones on Digital Voice

JimM11 — Mon, 03 Feb 2025 15:59:57 GMT

@Richard-s-r Another poster with similar as you, but it's looking like EE are taking the firm stance and playing hardball with the refusal now to remove the voicemail option completely which CAN be done, but just not sure if it's easy or hard to do.

Fact if they have fixed your ring time can the other answering system not pick up the call, know it's an issue with the dual call feature, just NO way round that one at present. Newer is not always better, know what i mean.!!!