topic Re: OTP no longer working with landline phone in Digital Home Phone

OTP no longer working with landline phone

Dave523 — Tue, 20 Oct 2026 21:52:09 GMT

I transferred to EE (from Plusnet) a few months ago, to retain the landline phone number, and was able to process OTP codes on my main phone keypad (BT Vanguard 10). However, this feature stopped working a couple of days ago. Does anyone know how to restore the functionality ?

Re: OTP no longer working with landline phone

JimM11 — Tue, 20 Oct 2026 22:46:18 GMT

@Dave523 Were the stored and used with the extra function key's on that old phone, if you are now on a DV Digital Voice, is the phone connected into the back off the EE Hub or to a DVA Digital Voice Adapter?

Link to your old post should you need it again.

Solved: EE Wifi home phone adapters & multiple phones ? - The EE Community

Re: OTP no longer working with landline phone

XRaySpeX — Tue, 20 Oct 2026 22:33:57 GMT

@Dave523 : What do mean by "process"? What are you actual doing with OTPs. One usually receives OTPs as texts or as recorded voice calls.

Re: OTP no longer working with landline phone

YorkshireMidge — Wed, 21 Oct 2026 07:48:40 GMT

@Dave523 There is a recent thread from another user relating to her not actually recieiving OTP related automated voice calls from her bank to her phone on DV, so if that is what you are actually experiencing, the advice I provider to her is worth a look to make sure EE Call Protect hasn't decided to block the number the bank automated service is calling from, or dump it in the junk voicemail on 1572.

https://community.ee.co.uk/t5/Digital-Home-Phone/Automated-Incoming-call-with-6-Digit-Security-Code/td-p/1645552

The previous post of yours highlighted by @JimM11 indicates you have other phones in use at your place such as a Converse 2100, so is this issue just on the Vanguard 10?

As @XRaySpeX has already said, bit more detail needed.

Re: OTP no longer working with landline phone

Dave523 — Wed, 21 Oct 2026 08:45:33 GMT

Thanks - "Were the stored and used with the extra function key's on that old phone" - No

Phone is connected into the back of the EE Hub.

Re: OTP no longer working with landline phone

Dave523 — Wed, 21 Oct 2026 08:28:58 GMT

Thanks - "What are you actual doing with OTPs" - to supply web pages requiring OTPs

Re: OTP no longer working with landline phone

JimM11 — Wed, 21 Oct 2026 08:35:39 GMT

@Dave523 You need to just try the hub off again for the 5 mins, and when back on see if your OTP's get through the DV connection, hub is normally best connection DVA's can be way oopsy at times. After that it's per @YorkshireMidge advice to go look at what may be happening with EE on the hub.👍

Re: OTP no longer working with landline phone

Dave523 — Wed, 21 Oct 2026 08:43:32 GMT

1) "EE Call Protect" - Check ...

Switch blocklist on or off [web]

In the EE app or log in to the EE website.
Go to Plans and Subscriptions.
Choose Digital Home Phone. <<<< Option Not available (only under 'Shop Broadband')

https://ee.co.uk/help/home-phone/manage-use/call-protect

2) "is this issue just on the Vanguard 10" - Don't know, probably 'yes' (I don't use the other phones for OTP)

Re: OTP no longer working with landline phone

JimM11 — Wed, 21 Oct 2026 08:54:07 GMT

@Dave523 Take a quick check in your voicemail JIC, EE CS are the ones who may be able to say what is going on DV wise.

Re: OTP no longer working with landline phone

Dave523 — Wed, 21 Oct 2026 09:00:37 GMT

I've since found the EE Call Protect 'blocklist' - the most recent blocked numbers were all submitted by myself (via the BT Vanguard 10 Phone), and in any case pre-date the OTP problem.

Re: OTP no longer working with landline phone

JimM11 — Wed, 21 Oct 2026 09:35:04 GMT

@Dave523 That would be ok, but the DV system uses all kinds of sophisticated scam/call blocking/filtering and if you are not getting the OTP to you then EE CS is were to go to have it checked as why you are not receiving the code sent to you handset.

Re: OTP no longer working with landline phone

Dave523 — Wed, 21 Oct 2026 10:10:32 GMT

Thanks - I have an approximate time for the most recent instance (yesterday evening 20 Oct 2026 a couple of minutes before a successful OTP ca 22:34 to my mobile phone [not EE], from a financial service provider), but I am currently playing 'beat the clock' finalising plans for an imminent trip, so will have to return to this early next month with EE Customer Service.