topic Re: Automated Incoming call with 6 Digit Security Code in Digital Home Phone

Automated Incoming call with 6 Digit Security Code

SHFraser — Mon, 12 Oct 2026 15:39:53 GMT

Since moving to Digital Voice I have had the following problem:

I am on my computer logging into a site

Their 2FA process displays a 6 digit code on the login page of their website

I have to get their automated system to call me and I then enter the 6 digit number displayed on their website onto my handset

Once I do this, it should pass their security and I get logged into their site.

The problem is that the automated call never rings on my Digital Voice number.

I have discussed this with the company and they have suggested that Digital Voice may be rejecting the call as its automated. Does anyone know where I can turn off this feature, so I can receive the phone calls?

Re: Automated Incoming call with 6 Digit Security Code

JimM11 — Mon, 12 Oct 2026 16:43:54 GMT

@SHFraser You need to get the 2FA sent to your mobile phone. Once the SMS/e-mail is got then enter the number on your PC, otherwise set up a OTP in your PC, but 95% so you may still get asked to send to mobile.

To set up a One Time Passcode (OTP) for your EE account, follow these steps:

Ensure you have a registered mobile or landline phone number capable of receiving a six-digit OTP via SMS or voice call.
Navigate to the official EE account portal or app login screen.
Enter the OTP received via SMS or voice call to complete the verification process.
If you encounter issues, check for signal problems, ensure your number is not blocked, and verify that your account is not on any services that might block OTPs.
For more detailed guidance, you can refer to the EE Help Centre or the OTP verification guide provided by EE.

Re: Automated Incoming call with 6 Digit Security Code

XRaySpeX — Mon, 12 Oct 2026 16:57:53 GMT

Can't you get this site, which I take to not be EE, to send the OTP to your mobile as a text or to your email? Most sites offer you a choice as to where it is sent.

Re: Automated Incoming call with 6 Digit Security Code

SHFraser — Mon, 12 Oct 2026 17:03:35 GMT

I have tried getting the 2FA voice call sent to my mobile. Unfortunately, when I answer it and I have to enter the numbers on my mobile phone app keypad they are not recognised and won't let me in. So, I am currently in the position where both my mobile and Digital Voice are preventing me accessing the site I want to access. I have spoken to the mobile phone manufacturer who have all the logs from my phone trying to work out a resolution. Which is why I thought I would see if I could get it to work with Digital Voice. I tdid used to work with my landline but not since I moved to Digital Voice.

Re: Automated Incoming call with 6 Digit Security Code

SHFraser — Mon, 12 Oct 2026 17:09:08 GMT

You are correct, the site I am trying to access is not EE - it's actually a banking site. I have asked them to send it as a text or email simply to be told that they don't have any facility to do this. It has to be a call back to either my mobile or Digital Voice and I have to enter it via the keyboard. I have a problem with my mobile where the tones sent by my phone are not being recognised by the system. I am currently in conversation with the mobile phone manufacturer to see if they can resolve this. That is why I am trying to get it working with Digital Voice. The really annoying thing is that my husband has an identical mobile phone to me - and it works on his mobile.

Re: Automated Incoming call with 6 Digit Security Code

XRaySpeX — Mon, 12 Oct 2026 17:26:34 GMT