topic Re: Nuisance calls on emergency backup telephone in Digital Home Phone

Nuisance calls on emergency backup telephone

brianjordan — Wed, 07 Oct 2026 10:04:51 GMT

The brochure for my Motorola FW 500 Emergency Back Up Telephone explicitly states "This mobile number will only accept calls when there's a power cut and its (sic) working in backup."

Despite being correctly installed and with no power cut I am getting a string of nuisance calls on this device. I have looked in to this and have found that, despite this assurance, I can call the number and that it rings.

How do I fix this?

Re: Nuisance calls on emergency backup telephone

JimM11 — Wed, 07 Oct 2026 13:17:14 GMT

@brianjordan Linked the Help, document for the FW500 is in that. See the section you are discussing ""This
mobile number will only accept calls when there's a power cut and its working in backup."" If this is just not the case then call EE CS and have them check it out must be something wrong in your account setup. It does say limited minutes on it but not if it all counts up, worth having a check with EE.

Digital Home Phone FW500 hybrid phone | Devices Help | EE Help

Re: Nuisance calls on emergency backup telephone

XRaySpeX — Wed, 07 Oct 2026 13:16:42 GMT

@brianjordan : That SIM & its mobile no. are live & connected to the mobile network all the time even when there is not a power cut. There's nowt to stop anyone, even spammers & no. spoofers, calling that mobile no.

@JimM11 : Limited mins. only limit the calls you make from it, not the calls received.

Re: Nuisance calls on emergency backup telephone

brianjordan — Thu, 08 Oct 2026 11:53:59 GMT

Thanks. I have spoken to EE and it seems that after a recent power outage the phone failed to return to normal mode and that it is 'stuck' in 4G mode. On their advice I tried a number of things (settings on the phone, powering on and off etc) and it continues to have 4G displayed on the screen. They are sending a replacement.