topic Re: New digital land line hub in Digital Home Phone

New digital land line hub

Jzr1990 — Tue, 08 Sep 2026 07:05:11 GMT

My 94 year old mother (who has dementia) is with EE for land line and recently received an email about the new digital service. She will require a new hub but the link on the email to get one doesn’t work. We’re not near to a shop and I can’t find anywhere on line that helps!! Any ideas?

Re: New digital land line hub

XRaySpeX — Tue, 08 Sep 2026 09:39:00 GMT

I'm surprised that she wasn't auto sent 1. Has her digital landline service started yet? Does the email give a date? She will need to call CS & request 1.

Re: New digital land line hub

JimM11 — Tue, 08 Sep 2026 19:48:54 GMT

@Jzr1990 Use the link below, if she has one like the 4 that are shown then no new hub is required. But she may receive a Motorola FW500 landline phone as an emergency backup device some are being sent out both by BT & EE isp's.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

This is the Tell for them all""

Digital Home Phone support

Yes DECT/FXS""