topic Re: How much! in Digital Home Phone

How much!

Geriatrix — Sat, 29 Aug 2026 15:19:59 GMT

Just moved over from Plusnet FTTC & landline to EE with digital phone. It's gone relatively smoothly, and my phone is working correctly but I'd like to know what call charges there are, if any.
Searching the EE site for call charges led me to loads of prices, which I then realised related to mobile phones.

Re: How much!

XRaySpeX — Sat, 29 Aug 2026 16:24:05 GMT

If you are on the Pay Per Call phone plan see p15 of digital home phone rates

Re: How much!

Geriatrix — Sun, 30 Aug 2026 11:17:13 GMT

I have no idea whether I am on a pay per call for digital home phone. Having just been transferred to EE from Plusnet I haven't been given any info regarding my new EE account. My plan is Fibre 67 Core according to the website. Do the call rates on p15 of digital home phone rates apply to that package?

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 12:14:28 GMT

They apply to all New EE BB packages.

Unless you agreed to an Unlimited Mins plan, if you have a landline at all you are probably on Pay Per Call @ about £5-7 pm.

Re: How much!

Geriatrix — Sun, 30 Aug 2026 12:11:13 GMT

Thanks, but I don't have a landline any more. That's why I was moved to EE in order to plug my phone into the EE router.

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 12:13:09 GMT

I include digital landlines.

Re: How much!

FoxRadio — Sun, 30 Aug 2026 16:30:29 GMT

@Geriatrix Are you sure there wasn't anything in your email about your digital home phone plan? When I received my email from EE about my transfer date, it told me my broadband plan would be Fibre 67 core & my phone plan would be Call pack unlimited.

I was a bit surprised with my call pack, as I was on pay per call with Plusnet, so a bit of a win there. 👍

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 16:33:58 GMT

@FoxRadio : How much is the Unlimited Mins plan per month & does it include International?

Re: How much!

FoxRadio — Sun, 30 Aug 2026 16:42:48 GMT

@XRaySpeX It's landline & mobile only. I have never actually looked to see how much it costs on the website. On my bill, I pay for broadband only. There is zero cost for the phone pack.

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 16:49:04 GMT

@FoxRadio : That is peculiar! It should be at least £20 pm. You are not only getting more phone plan than from PN but a lesser, free, cost.

Re: How much!

FoxRadio — Sun, 30 Aug 2026 17:23:13 GMT

@XRaySpeX Part of the transfer deal from Plusnet to EE was that we would continue to pay the same price, for the same (or better) service. On my bill, my broadband is itemised at £33.99 with a £4 discount to bring it down to £29.99, which is what I was paying to Plusnet.

I previously paid Plusnet £3 for broadband & £26.99 for line rental.

I'm surprised that I wasn't put on the EE pay per call plan, rather than the call pack unlimited plan, but I'm not complaining. 😉

Re: How much!

Geriatrix — Sun, 30 Aug 2026 17:40:37 GMT

Yes, digging back I find "Your EE Broadband and Digital Home Phone, with an unlimited call plan, are now set up."
Hadn't noticed that before. Not sure how unlimited the call plan is though. UK landline phones, and maybe mobiles I guess.

Re: How much!

FoxRadio — Sun, 30 Aug 2026 18:53:20 GMT

@Geriatrix Yes. I believe that EE only have 3 call plans (after having done a dummy order on their website)...

Pay per call

Unlimited UK minutes (landline & mobile)

Unlimited UK & 600 international minutes

So it seems that we get unlimited UK landline & mobile calls (with the normal exclusion of 084, 087, 09, & 118, which have an access charge of 22.84p per minute set by EE, and a service charge set by company you are calling)

Re: How much!

Geriatrix — Sun, 30 Aug 2026 19:00:42 GMT

Sounds fair to me! Thanks for your help.

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 19:02:56 GMT

@FoxRadio : Yes, that's right, just 3 calling plans. Did you get their prices pm?

The Unlimited plans do include calls to 0845 & 0870 nos.

Re: How much!

JimM11 — Sun, 30 Aug 2026 19:36:47 GMT

@Geriatrix You moved from PN to EE to keep a functioning landline operated phone, that is still delivered over the FTTC / part Fibre part Copper but now in a DV Digital format only, it still cost's way over the odds to make calls without a plan.

£20.66*** Unlimited calling plan until it runs out. What you get below and think the 1hour fair play limit is still in effect that you would need to test with a call lasting over the 1hr mark...

Monthly Fee
(A 30 day rolling contract applies for chargeable
calling plans)
Calls to UK* National & Local numbers
Calls to 0845 & 0870 Numbers**

Calls to UK Mobile numbers (at all times) included*
Call landlines in 37 selected international
destinations at no cost with discounted rates to
all other destinations

Watch the exceptions and the explained as asterisk's * ** or ***

Re: How much!

FoxRadio — Sun, 30 Aug 2026 19:18:20 GMT

@XRaySpeX I did a dummy order as a new customer. The pay per call was £5 per month, Unlimited UK was £18 per month, and Unlimited UK & 600 international minutes was £22 per month.

Re: How much!

XRaySpeX — Sun, 30 Aug 2026 19:25:45 GMT

@JimM11 : @Geriatrix has already said he is already on the Unlimited UK call plan.

Re: How much!

FoxRadio — Sun, 30 Aug 2026 19:24:23 GMT

@JimM11 Geriatrix has discovered that he's already on the unlimited UK plan, so all his UK landline & mobile calls are covered.

edit @XRaySpeX beat me to it. 😉