topic Re: Digital Home Phone: / Voicemail removal needed in Digital Home Phone

Digital Home Phone: / Voicemail removal needed

Atu1 — Sat, 15 Aug 2026 14:14:54 GMT

I need assistance with my EE Digital Home Phone (Digital Voice).

Voicemail: I need the network voicemail (1571) completely removed or deactivated from my line profile. Setting it to 10 rings does not solve the issue, and phone support (0330 123 1105) incorrectly told me it's impossible.
Call Protect: While trying to deal with this earlier, an advisor accidentally removed EE Call Protect from my line entirely. Could a moderator please restore/re-add EE Call Protect to my digital broadband profile while also stripping the voicemail feature code from my line?

Re: Digital Home Phone: / Voicemail removal needed

XRaySpeX — Sat, 15 Aug 2026 14:29:33 GMT

You can't turn landline 1571 VM service OFF but when you dial 1571 under Personal Options (2) > Calling Options (3) > Ring Period (2) there is an option to set the ring period to Short (4 rings), Medium (7 rings) or Long (10 rings) to give time for your own answering machine or yourself to pick it up.
This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sat, 15 Aug 2026 16:23:40 GMT

@Atu1 I have mine set to 10 rings as per @XRaySpeX reply but it might help to understand what your issue is and why you need it completely off. Reason I ask is 1571 is cutting in on my line when in theory it shouldn't, but that is as a result of separate fault/issue I've had since I recently migrated to EE and digital voice.

I have a legacy TrueCall call blocking unit (just think of it as an answering machine if you don't know what one is) - and that is sat on the end of one of those EE Home Phone adapter things. Every 2-3 days, I pick up the phone attached to it to find I have no dial tone, and the phone adapter is showing "out of reach" for that device when I go into hub manager. I power the adapter off/on - get dial tone tone back, and find that whilst my Truecall/phone is effectively disconnected without my knowledge, I've missed calls which I've been pleased 1571 has picked up for me. I suspect that Home Phone adapter is just too far away from my hub (upstairs, other end of the house from the hub downstairs) to work reliably so I need to have a play about with the location.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sat, 15 Aug 2026 17:03:07 GMT

@YorkshireMidge DV also adds the VM caller feature when you are on an existing call, two call operation at the same time and many other Home Phone features, EE has flatly refused now and NO ONE is getting the VM feature turned off/removed at any point in the future.

This is now EE's policy going forward and has been for the last 12 months at least if not longer.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sat, 15 Aug 2026 17:10:25 GMT

@Atu1 If you also need the input from @YorkshireMidge

truecall.co.uk

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sat, 15 Aug 2026 17:54:22 GMT

@JimM11 My initial instinct was to try and turn it off in my case too because I simply don't need it and neither the TrueCall nor my trusty old Panasonic cordless phone system on the other side of it have a visual 1571 message indicator. As the cordless is six handsets, I'm not in any hurry to replace it just for that.

The 10 rings keeps VM out the way unless I'm on a call, where I will hear call waiting anyway and know to check 1571 after the call. So I can live with it especially as it gives me a backup whilst I sort out that damned adapter!

That's why I was wondering what @Atu1 issue actually is, as there might be some other issue in the mix like I have with the adapter, or maybe a workaround possible.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sat, 15 Aug 2026 18:00:22 GMT

@YorkshireMidge Perfect you have the full understanding off the DV system operation, does get confusing for some, you are way correct about the DVA, just got to find the sweet spot that it likes for the Dect side to keep it connected to the EE Hub.

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sat, 15 Aug 2026 20:45:54 GMT

Yeah - I have a feeling the DVA instability is linked to the construction of the house such that the signal passes through the equivalent of an external wall and then has to get to the other side of the house too. However, I've had our cordless phones operating quite happily from the same two end points as hub and DVA (i.e. the identical signal path, wall and all! ) and given they use the same DECT frequency, I wasn't expecting the DVA to have problems.

So I'm playing hunt the sweet spot, and I have a couple of options to get rid of the DVAs completely if I can't find it, but it is just a bit more work that's all.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sat, 15 Aug 2026 20:47:06 GMT

@YorkshireMidge As per your other post you will have to really check out the call guardian feature as that just may not work when the DV side is all connected, so do test it out by yourself if it is a relied upon phone feature, DV may have issues that you cannot get past, check both the EE Hub and also a DVA if that is intended to be possibly used. BT/EE's own system HiLo does try to help but like anything it's not 100% and scam's do get through at times.

Re: Digital Home Phone: / Voicemail removal needed

XRaySpeX — Sat, 15 Aug 2026 21:10:00 GMT

@YorkshireMidge wrote:
I have a couple of options to get rid of the DVAs completely if I can't find it

There is a method of reinjecting the phone signal into your existing home phone wiring by feeding the output from the phone socket on the router into a master socket &, if necessary, isolating master socket from outside by disconnecting the A & B terminals.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sun, 16 Aug 2026 07:03:13 GMT

@YorkshireMidge Were is the current Dect base unit for the cordless phones located, is it wired into the back off the EE Hub, or stuck into the DVA, if the later try to separate the Base and the DVA by as much distance the cord will allow, you may find the base is way more powerful and swamping the DVA's dect signal... Is your DVA just connected for an older single cordless type phone hard to work out how/what you all have connected?

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sun, 16 Aug 2026 07:55:03 GMT

@JimM11 DVA goes into TrueCall, and the output of the TrueCall goes into the cordless base. Base and DVA were pretty close - about a metre apart - when in my home office so I will definately bear that in mind when I'm doing my testing. Thanks.

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sun, 16 Aug 2026 09:12:28 GMT

Thanks - that's actually one of the two options I was looking at to get rid of the DVA if I couldn't get it stable.

The second option relates to the fact that right now, we are still on FTTC and I could elect to stay that way which will solve all the assorted issues going FTTP causes me (and get rid of the DVA), but means I'm limited to the bandwidth I currently have.

i.e. there was an indication from EE that I would be switched to FTTP as part of the migration from PlusNet (not heard anymore yet on that part of the change). I used to have my PlusNet hub up in my home office extended over the internal copper so everything was fine (I have a UPS up there too covering all my important kit and comms as I'm self employed and need my service for what I do). When I got the new EE hub, I put it down with the NTE5 because the house is U/G fed and that is where the fibre will have to come in - so I could do some testing and make sure I could get service to my home office OK and then maybe look at a second small UPS to keep the ONT and hub going. As a temporary measure, I'm currently powerlining data up to a switch in my home office but if we have a power cut, I lose that comms of course.

A third option solves every issue - which is to go FTTP, have the ONT UPS protected, and drop an ethernet cable in so I can have the hub in my home office again - but its a horror of cable run.

Anyway, we're drifting onto my problem rather than the OPs but its given me some food for thought.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sun, 16 Aug 2026 09:46:57 GMT

@YorkshireMidge Because you are still FTTC connected and depending on how the home is landline wired for extensions etc, the type off OR Master socket in use, the 5c with a MKIV plate on it is way easier to do as it has filtered out voice comms and separate extension wiring points on the plate or even better getting the Regen Plate if you can find one, hens teeth can be easier to find than those, when FF Full Fibre connected gets way more easier as the AB connections can just get lifted of and no worries then. BT Link will be below once i go get that for you. See post 20....

Correct way to enable all BT sockets after Digital... - Page 2 - BT Community

Re: Digital Home Phone: / Voicemail removal needed

Atu1 — Sun, 16 Aug 2026 11:38:23 GMT

Thanks for sharing your experiences. To answer why a 10-ring setting doesn't work for us: I care for a relative with dementia who calls frequently. When they hit the automated voicemail prompt, it causes them confusion.

That's why I need it completely removed, rather than just delayed.

Re: Digital Home Phone: / Voicemail removal needed

YorkshireMidge — Sun, 16 Aug 2026 12:00:19 GMT

@Atu1 I see. Would it be helpful do you think if the VM message was at least personalised to your voice?

https://ee.co.uk/help/home-phone/manage-use/voicemail

We have a relative we look after too but we took a slightly different approach where we are trying to keep her using her Doro Mobile as long as she can and calling us on our mobiles too. The Doro has an emergency button on the back which will call our mobiles if she holds it down for a few seconds so even if she starts to struggle with the phone itself due to her sight problems, she knows she can still get to us. She has a landline too but that is mainly used for incoming, and as a backup if we can't raise her on her mobile.

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Sun, 16 Aug 2026 15:03:35 GMT

@Atu1 The information EE gave you is there standard response now ""and phone support (0330 123 1105) incorrectly told me it's impossible."" so it is NOT incorrect it's a flat out refusal to do so, will tag @JordanTA the product specialist, so he is informed regarding your situation... When he does get time/is working not day off, expect he will reach out, also @Leanne_T notified for you.... If you need more then the link gets you them all.

Meet our Community Team - The EE Community

Re: Digital Home Phone: / Voicemail removal needed

Alex_H — Mon, 17 Aug 2026 10:12:26 GMT

Hi @Atu1

Welcome to the EE Community

We can confirm the advice provided during your call was correct. At the moment, it is not possible to remove voicemail from a Digital Voice line. We understand your concerns regarding your particular situation, and we have fed back your experience to the relevant team.

Alex

Re: Digital Home Phone: / Voicemail removal needed

JimM11 — Mon, 17 Aug 2026 13:01:49 GMT

@Alex_H Thanks for the reply, it may be worth getting @James_B to consider pinned post too many times it's getting raised and missed....