topic Re: plus net to ee broadband with home phone in Digital Home Phone

plus net to ee broadband with home phone

rmgl — Thu, 30 Jul 2026 11:26:21 GMT

Plusnet has transferred me over to ee broadband that has resulted in my home phone now being connected to the new ee router ...but now I've lost the use of my extension phone ! how is this progress . any help on how to get the extension phone linked to the one phone socket allowed by the router please ?

Re: plus net to ee broadband with home phone

XRaySpeX — Thu, 30 Jul 2026 11:57:57 GMT

@rmgl : You need a ATA adapter plugged into a mains socket remote from the router. It communicates with the router by DECT. See Set up and use a Digital Home Phone Adapter

Re: plus net to ee broadband with home phone

Jones01 — Thu, 30 Jul 2026 17:16:02 GMT

If you've got full fibre you can use the old BT master socket to feed your extension(s). It's best to cut the redundant BT copper cable where it comes into your house first, being careful not to short out the cable internal wires.

Then connect the phone socket on the router to the BT master socket and your extension sockets should work as they did before.

If you want a phone connected to the router socket as well, you'll need to use a BT double phone socket adapter.

Re: plus net to ee broadband with home phone

FoxRadio — Wed, 05 Aug 2026 19:05:42 GMT

@rmgl In the email I received from EE telling me when my transfer date from Plusnet would be, there was a bit about how to connect a phone that wasn't near the hub. It was for a free digital voice adapter. You simply had to text ADAPTER to 66033. Did you not receive such an email?

I received my adapter within a few days.