topic Re: Landline Voicemail in Digital Home Phone

Landline Voicemail

Gerald1943 — Wed, 22 Jul 2026 19:42:50 GMT

Any ideas as to why the EE system refuses to use my recorded voicemail message?

Re: Landline Voicemail

XRaySpeX — Wed, 22 Jul 2026 23:00:28 GMT

@Gerald1943 : Recorded where?

You can change your recorded VM greeting by dialling 1571 & choosing the option to change it.

Re: Landline Voicemail

JimM11 — Thu, 23 Jul 2026 07:22:04 GMT

@Gerald1943 Are you trying it direct EE Hub connected or via a DVA with your landline phone connection.

Manage and use your home phone | Home Phone Help | EE

Re: Landline Voicemail

Gerald1943 — Thu, 23 Jul 2026 07:57:15 GMT

Good Morning

Many thanks for your quick response to my problem - I have followed the procedure having called 1571 but the EE system refuses to over-ride their standard voicemail. Re- recording my message still produces the same result!

Cheers

Gerald

[Mod edit: removed personal details]

Re: Landline Voicemail

XRaySpeX — Thu, 23 Jul 2026 08:08:24 GMT

Report it to CS.

Re: Landline Voicemail

JimM11 — Thu, 23 Jul 2026 08:23:04 GMT

@Gerald1943 Try it as this way incase there has been a change to the operation, this from the Manual instead off the Help guide.

Voicemail set up Manual Guide....

Re: Landline Voicemail

Gerald1943 — Fri, 24 Jul 2026 10:15:55 GMT

Many thanks but the procedure you describe still fails to use my recorded message in preference to the standard message!

Re: Landline Voicemail

JimM11 — Fri, 24 Jul 2026 10:40:16 GMT

@Gerald1943 It's a follow the solution for you then, call EE CS and get them to take a look at why it's not happening for you.

Just dial 150 from your landline phone and listen to the IVR options to get connected to a EE CS Guide.

Re: Landline Voicemail

XRaySpeX — Fri, 24 Jul 2026 11:10:41 GMT

Just my wild idea: You're not mixing up your own Ansaphone's greeting msg with 1571's greeting?

Re: Landline Voicemail

Gerald1943 — Fri, 24 Jul 2026 11:34:49 GMT

Now that is a very good suggestion EXCEPT they are so busy I am asked to hold for 45 minutes with no call back option offered - rubbish service in the extreme!!

Cheers

Gerald
[Mod edit: removed personal details]

Re: Landline Voicemail

XRaySpeX — Fri, 24 Jul 2026 11:35:34 GMT

@Gerald1943 : URGENT: Remove your mobile no. from this public site for all the world to see. You wanna be scammed?

Re: Landline Voicemail

Gerald1943 — Fri, 24 Jul 2026 11:45:16 GMT

No - the problem is that the system refuses to override the standard message with my personalised recorded message!

Cheers

Gerald

[Mod edit: removed personal details]