topic Re: House Move in Digital Home Phone

House Move

MichelleJG — Wed, 01 Jan 2025 00:06:57 GMT

I have contacted EE to set up the home phone line when I move in a couple of weeks. Very easy to talk to on the phone and sort things out.
however, I have looked the the email regarding the move and it has my new address down, and then it says that they are happy to say that I can keep my old house phone telephone number……….but, I am moving from the STD code 01557 to another area where the STD code is 01556.
so how can I keep the exact number? They have actually quoted on the paper work that I can keep my present number 01557331***. How can that be or is it different now that things are digital?
is it better to telephone them after new year to query this?

If you’ve got this far and have understood what I am going on about…..thank you 😊

Re: House Move

JimM11 — Wed, 01 Jan 2025 05:40:33 GMT

@MichelleJG With digital it is easier to keep the phone number as long as OR do not enforce an exchange code, but if you wish to have a local area code then call EE CS and see what number's are available to you.

With the new DV there is NO local calling feature, you always have to use the full STD dialling code every time.

Re: House Move

kernowhoop — Thu, 28 May 2026 08:45:37 GMT

I am moving soon and have experienced something similar. When I moved the broadband, mobile and home phone packages, I was told that I should get an email giving me my new home phone number. No email came, so I chased via 150 today. Now I am told that I shall not be having a new number - it is not necessary with a digital system. But, I would like a number which begins with the same exchange number as everyone else in the area. There may be occasions when having an exchange number which is about 90 miles away from the local area looks suspicious. Online, EE says very little about moving with a home phone. Does anyone have any idea what I can do to get a new 'local' number please?

Re: House Move

Ali_A — Thu, 28 May 2026 11:37:45 GMT

Hi @kernowhoop

Whilst it's very common people would prefer to keep their number for convenience, It's completely understandable why you'd prefer to have a "local" number.

If you would like to make a renumber request for your landline, please give us a call and the team will get this sorted for you😊

Ali