topic Re: Digital Voice question if I move from FTTC to FTTP. in Digital Home Phone

Digital Voice question if I move from FTTC to FTTP.

Mooly01 — Fri, 27 Mar 2026 10:39:45 GMT

Re: Digital Voice question if I move from FTTC to FTTP.

Mooly01 — Fri, 27 Mar 2026 10:44:30 GMT

Its not just me... the post by the user below this one also did not offer an option to add content by the looks of it...

Question. I am with EE on FTTC with Digital Voice. I am being persuaded to go full fibre but will this change affect Digital Voice. Although I can't see that it would the small print says:

Re: Digital Voice question if I move from FTTC to FTTP.

JimM11 — Fri, 27 Mar 2026 11:55:13 GMT

@Mooly01 Have a read at the EE help on the subject.

Manage and use your home phone | Home Phone Help | EE

Re: Digital Voice question if I move from FTTC to FTTP.

Mooly01 — Fri, 27 Mar 2026 14:14:22 GMT

Thanks... although I can't just see anything there beyond how to use Digital Voice.

Re: Digital Voice question if I move from FTTC to FTTP.

XRaySpeX — Fri, 27 Mar 2026 15:16:19 GMT

@Mooly01 : Providing you make it clear that you are keeping your landline no. when you switch to Full Fibre nowt will change regarding DV.

Re: Digital Voice question if I move from FTTC to FTTP.

Mooly01 — Fri, 27 Mar 2026 17:19:12 GMT

Its who do you make it clear too that is the problem if doing it online. It should be so easy to get the info and to do all this and it seems it is not. I just want to be sure.

I clicked through one of the offers that was sent to and personalised for me by EE and there is no mention of Digital Voice. At the moment I'm on what I suppose is a legacy Fibre Essentials 36Mbps (FTTC) contract with the phone set up as PAYG (little used to dial out but useful to have) and I pay £3 month for the PAYG.

I have tried phoning EE but after waiting 20+ minutes with just music playing and no indication of wait times or even being in a que I abandoned it.

All the offers received by email now say they are all full fibre which is to be expected and clicking through one to see what the options might be and there is no mention of Digital Voice. All but the very highest 900Mbps deal says I retain the existing Smart Hub.

I have however just found another EE page saying this. At face value this would make my 36Mbps into 74Mbps (lowest now available) and would be around £5 cheaper. Even 300Mbps would be similar to what I pay now:

Re: Digital Voice question if I move from FTTC to FTTP.

XRaySpeX — Fri, 27 Mar 2026 19:15:05 GMT

You'll be asked about Home Phone during your order journey to which you will answer in the affermative.

It is not true that there is no charge for Digital Home Phone. There is at least a £3 charge for PAYG calls, as you already know, & higher for inclusive calls.

Re: Digital Voice question if I move from FTTC to FTTP.

Mooly01 — Sat, 28 Mar 2026 08:35:26 GMT

Hopefully sorted. I rang at just gone 8am and got straight through. Digital Voice will continue at the £3.00 per month rate with the new 300Mbps contract. 9th April all being well.