topic Re: Interrupted Dial Tone in Digital Home Phone

Interrupted Dial Tone

Crinkmeister — Sat, 21 Mar 2026 13:40:29 GMT

For the past week or so, I am getting interrupted dial tone. Three tones then nothing. There are no voicemail messages (1571). I have tried two different phones, unplugged and plugged the wifi adapter, plugged the phone directly into the hub, initiated call from phone - successful, called the phone from another phone - successful, rebooted SmartHub, re-paired phone wifi adapter. Nothing makes any difference. Hub manager is showing "In Use", even though the phone is not in use. Any suggestions please?

Re: Interrupted Dial Tone

XRaySpeX — Sat, 21 Mar 2026 13:25:49 GMT

Means there are VMs awaiting you. Dial 1571.

Re: Interrupted Dial Tone

Crinkmeister — Sat, 21 Mar 2026 13:46:00 GMT

I tried that several times. There are no messages as my phone captures them before voicemail kicks in.

Re: Interrupted Dial Tone

XRaySpeX — Sat, 21 Mar 2026 13:49:36 GMT

@Crinkmeister wrote:
my phone captures them before voicemail kicks in.

Not if you're on the phone when someone calls & leaves a msg.

Re: Interrupted Dial Tone

Crinkmeister — Sat, 21 Mar 2026 13:57:47 GMT

Still no messages on 1571

Re: Interrupted Dial Tone

XRaySpeX — Sat, 21 Mar 2026 14:09:45 GMT

Well, I made my suggestion when you had only a bland non-Q in the Subject heading with no explanation. 15 mins later you added all that stuff about what was actually happening.

Re: Interrupted Dial Tone

Crinkmeister — Sat, 21 Mar 2026 14:16:35 GMT

I'm so sorry. I accidentally pressed the submit button before typing the full text.

Re: Interrupted Dial Tone

Ali_A — Sun, 22 Mar 2026 09:35:48 GMT

Hi @Crinkmeister

Text PHONE to 66033

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 mins to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Find out more, and alternative steps to follow at Fix common home phone faults.

Ali

Re: Interrupted Dial Tone

Crinkmeister — Mon, 23 Mar 2026 14:39:29 GMT

Ok dial tone got fixed with a call divert reset which I never set anyway and/or reset button on hub. Thanks to nice lady who called me from Manchester. Now dialtone is correct but just has a buzzing sound which kicks in after about 3 seconds. The buzz is only on dialtone via the wireless adapter and not with a direct plug in to back of hub. The buzz is not there on a call. Maybe a different hub wifi issue.