topic Re: Digital Phone receiving calls but unable to make outgoing calls in Digital Home Phone

Digital Phone receiving calls but unable to make outgoing calls

PeterJ3 — Tue, 10 Mar 2026 13:52:36 GMT

I have a BT Advanced Phone (3 years old) connected to my EE hub. A few days ago I was unable to make outgoing calls after it has been working fine after the original install. After several conversations with EE support staff, reloading software in the hub , powering the hub off and on a few times, the problem remained. I realised today that I had not powered the Phone base off and on, doing this and bingo this solved our problems.

Re: Digital Phone receiving calls but unable to make outgoing calls

Peter_W — Tue, 10 Mar 2026 15:34:53 GMT

Hey there @PeterJ3.

Welcome to the Community!

Thanks for taking the time to share your experience here, too!

Fingers crossed this can help resolve things for anyone facing the same.

Peter

Re: Digital Phone receiving calls but unable to make outgoing calls

JimM11 — Tue, 10 Mar 2026 20:46:20 GMT

@PeterJ3 At least you got it going again that's what matters and now you are aware it can happen.