topic Re: How to set up your Digital Home Phone in Digital Home Phone

How to set up your Digital Home Phone

JordanTA — Fri, 07 Jun 2024 13:08:27 GMT

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices.

This video covers:

Compatible routers & phones
Corded home phone setup
Digital home phone adapter setup
Wireless home phone setup
EE digital home phone handset setup
Quick Tips
Healthcare/telecare alarms & pendants

Re: How to set up your Digital Home Phone

andyturner1960 — Mon, 25 Aug 2025 11:16:36 GMT

I've just switched to EE from BT broadband + digital home phone.

My cordless home phone is situated in the hall, a few metres away from the router.

I've been using a BT adapter to enable this. Should this still work with EE?

I've followed the instructions in the video. I assume the green light on the adapter should glow solid green? Even when plugged into a socket right next to the router, I can only get it to flash green, and when I plug the landline into the adapter, predictably, it doesn't work.

Am I missing something? Do I need an EE adapter?

Re: How to set up your Digital Home Phone

JimM11 — Mon, 25 Aug 2025 11:32:44 GMT

@andyturner1960 Takes a couple off day's for the old switchover from landline to the DV side so you may just be jumping the gun. Will find again and link the DVA, but if you are so close, plug the phone into the back off the hub, and put the DVA away in a drawer! Your choice but personally would advise go get a couple metre phone extension cable!

What your Digital Voice
Adapter light means
1 On initial plug in – flashes 0.5 seconds on,
2 seconds off
2 During registration – flashes quickly
0.5 seconds on, 0.5 seconds off
3 Once registered – stays solid green
4 During a call – flashes slowly 1 second on,
1 second off
5 Once registered, if there’s a connection
problem with your broadband – flashes
0.5 seconds on and 2 seconds off.
Maximum Digital
Voice devices
You can register a maximum of 5 Digital Voice
devices (that includes Digital Voice Handsets
or Digital Voice Adapters) to your new Hub at
one time

Re: How to set up your Digital Home Phone

andyturner1960 — Mon, 25 Aug 2025 11:22:58 GMT

Thanks Jim, but our switchover was last Wednesday.
And where I want the handset base unit is only a few metres, but too far to run a cable from the Smart Hub.

Re: How to set up your Digital Home Phone

JimM11 — Mon, 25 Aug 2025 11:35:47 GMT

@andyturner1960 Plug the phone into the back off the Router, and see if it is at least working!

Re: How to set up your Digital Home Phone

andyturner1960 — Mon, 25 Aug 2025 12:32:33 GMT

Yes - no problem when connecting it direct to the Hub

Re: How to set up your Digital Home Phone

JimM11 — Mon, 25 Aug 2025 13:18:57 GMT

@andyturner1960 There should be no issue then pairing the EE/BT DVA to the Router, Time to say which model off the EE Router that you have, link below shows you the current models! Depending on the model you may also have to web interface to the EE Router as the WPS button may not be functional for the pairing option!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: How to set up your Digital Home Phone

andyturner1960 — Thu, 28 Aug 2025 17:11:10 GMT

The EE Router is a Smart Hub Pro, Model SH40J.

The Digital Voice Adapter is model no. X16-G90, supplied by BT.

Re: How to set up your Digital Home Phone

JimM11 — Thu, 28 Aug 2025 17:58:04 GMT

@andyturner1960 Have not a clue about the smarthub Pro, when you press the WPS button does the light on the front off the hub indicate it is in WPS mode, if not then there is an enable button in the web interface to start the WPS Mode off. Advanced wireless, and http://192.168.1.254 to get to it worth a try! BT/EE DVA are reported to be the same! And plugged into the back you do have an enabled DV system!

Re: How to set up your Digital Home Phone

pdandj53 — Wed, 14 Jan 2026 16:11:44 GMT

I have just been sent the EE digital home phone handset following installation of EE broadband in December and my old Panasonic handset no longer working. I was able to link the EE handset to the hub as instructed in the user guide, and for a short time the handset seemed to be working. However it is now coming up with a message saying No Link to the Hub and I am unclear as to what I should do to correct this. The home phone is situated in a different room from the hub/router. I sited the handset next to the hub for a few hours to see if it would link but it didn't. (I assume with this handset I do not need to use the digital adapter which I was sent to use with my old Panasonic? in any case there seems no way of connecting this handset to the adapter). Please can you advise?

Re: How to set up your Digital Home Phone

JimM11 — Wed, 14 Jan 2026 16:19:31 GMT

@pdandj53 Old phone plugs into the back of the EE Router to work, digital phone works direct off the Dect Internal control off the EE Router over the dect frequency that the EE Router emits!

The DVA if you pair it to the EE Router then you can plug it in somewhere, plug a phone into it and as long as the signal can reach the EE Router a home phone should work! Use the same video to setup the DVA!

Re: How to set up your Digital Home Phone

pdandj53 — Wed, 14 Jan 2026 16:39:07 GMT

Are you saying I need to use the digital adapter with this new EE digital home phone? There seems no way of plugging the new home phone into it!

It may not be relevant but I have another old phone plugged directly into the hub and that seems to be working fine.

Please advise.

Re: How to set up your Digital Home Phone

JimM11 — Wed, 14 Jan 2026 16:54:04 GMT

@pdandj53 No the digital home phone connects direct to the EE Router over the Dect frequency range, the DVA is only if you wish to plug in another phone like you have plugged into the back off the EE Router ie another Landline styled phone!

If your Digital Handset is not working, just go through the video and set it up again, it may have just lost it's connection to the EE Router!

Re: How to set up your Digital Home Phone

pdandj53 — Wed, 14 Jan 2026 17:06:36 GMT

Still showing No Link to Hub, getting fed-up, will try again tomorrow!

Re: How to set up your Digital Home Phone

JimM11 — Wed, 14 Jan 2026 17:08:56 GMT

@pdandj53 It has been reported before that a switch off power to the Router, leave it off for 5 minutes then back on again sometimes work's, have you tried that?

Re: How to set up your Digital Home Phone

pdandj53 — Thu, 15 Jan 2026 13:16:32 GMT

Hello

I'm back onto this, tried switching off power to router as you suggested but phone still saying No Link to Hub! The red triangle occasionally flashes (perhaps trying to connect?).

I was sent two handsets, am wondering whether I should try setting the other one up and see if that works?

Re: How to set up your Digital Home Phone

pdandj53 — Sat, 17 Jan 2026 17:04:21 GMT

So - I gave up with Phone no. 1 and tried Phone no. 2 - and hey presto - I at last seem to have a working handset. So of 2 new phones purchased last week from EE only one works! It has taken me from the day of broadband installation on 11th December to get this sorted! It has certainly not been the "seamless" experience I was promised when I took out the new broadband and landline contract with EE! The broadband installation has gone very smoothly but I feel I was left to sort the landline out myself which has been time-consuming and stressful.

Re: How to set up your Digital Home Phone

JimM11 — Sat, 17 Jan 2026 17:17:53 GMT

@pdandj53 With one now working, you should do a reset on the faulty hand set and set it all up again from scratch, something may have gone wrong on a first connect or a potential update if or if not applied as a version change!

Not made easy by any means is it?

Re: How to set up your Digital Home Phone

delflytoby — Sun, 01 Feb 2026 17:08:44 GMT

Hi,

We have been using 2 x BT wireless digital voice phones for more than 5 years now and when we our broadband service moved from BT to EE a couple of years ago everything worked well.

My question is, when we set up the phones, the main handset had to be located near the router. Can I now move it into a different room, as it is unused where it is now?

Re: How to set up your Digital Home Phone

JimM11 — Sun, 01 Feb 2026 17:46:02 GMT

@delflytoby Is the main handset base connected into the back of the Router? There are many different types and you do not say which you have! If they are the pure Digital No cable connection then move the phone were you need it, as long as it is able to reach the dect wireless signal from the Router!