topic Re: install in Digital Home Phone

install

markrussell1969 — Sun, 07 Dec 2025 00:53:10 GMT

I GOT THE COMPLETE EE PACKAGE PHONE INTERNET AND TV FOR MY MUM AND DAD AS THEY ARE BOTH IN THEIR LATE SEVENTIES I WAS TOLD THE ENGINEER WOULD SET UP EVERYTHING BUT HE ONLY CONNECTED THE FIBRE BROADBAND TO THE HOUSE AND I WAS LEFT TO CONNECT ALL THE BOXES AND STILL CANNOT CONNECT THE PHONE IS THIS NORMAL AS WHEN I WAS WITH SKY THE CONNECTED EVERYTHING

Re: install

XRaySpeX — Sun, 07 Dec 2025 03:44:56 GMT

He should at least connect the ONT box on the wall to your router & test it in situ. Everything else is your responsibility. For this reason EE publish numerous Help guides on how to connect various devices, e.g. Set up your Digital Home Phone service & Set up and use a Digital Home Phone Adapter

With Sky you were lucky. It will depend on how amenable the eng. is. That 1 wouldn't have worked for Sky but for OR as would be the 1 you had for EE.

Be aware that typing lots in CAPS is considered shouting & thus rude. Please check that your CAPS LOCK is not ON.

Re: install

JimM11 — Sun, 07 Dec 2025 18:36:51 GMT

@markrussell1969 Not the Installation Engineers responsibility to do as you needed, but your landline phone will now connect into the back off the Router for the digital connection unless you are using a DVA, also allow 24-48hrs for the phone connection to switch over from copper to fibre!

Re: install

garybs29 — Sun, 07 Dec 2025 19:08:48 GMT

Broadband equipment is actually designed to be self installed nayway & is mainly plug & play which is why no engineer is assigned to do it