topic Landline in Digital Home Phone

Landline

Tim291 — Sat, 29 Nov 2025 07:11:00 GMT

I have recently upgraded to smart hub pro but my landline doesn’t work with the new hub. I’ve plugged the phone care into the phone port and the phones power source is fine. It worked perfectly with my previous router

Re: Landline

JimM11 — Sat, 29 Nov 2025 11:18:53 GMT

@Tim291 Have you checked that EE has transferred the DV service onto and matching the Pro Router, and that the phone service has NOT been dropped off the package by mistake, can sometimes take 24hrs for the changeover to be applied!

Since you are on the Pro Router you are 100% fully digital as that is all the Pro can handle, so if you have moved lock/stock and barrel to Full Fibre connection just give it 24-48hrs, BUT NO longer than that for sure!

The text if it goes through from your mobile is PHONE to 66033 that gives EE the prompt to go test and see what is going on with the landline testing, if the check all passes, expect text back, or a call back from a EE/BT Guide!

Re: Landline

Tim291 — Tue, 02 Dec 2025 20:26:26 GMT

Thanks JimM11

EE have now fixed it. From what they said it sounded like you were right.
thanks everyone