topic Re: No caller display in Digital Home Phone

No caller display

Antfly — Fri, 19 Sep 2025 13:40:53 GMT

Hi,

We have no caller id since going full fibre. I already contacted EE twice through the App, the second time time she registered a complaint and said she would arrange an engineer. Then she said she would clear the complaint now and gave me a code to track the progress. Anyway, nothing has happened since and I can't figure out how to find the code she gave me on the app although I saved the conversation when we had finished. Any advice?

Re: No caller display

JimM11 — Fri, 19 Sep 2025 13:54:11 GMT

@Antfly Contact EE, by the methods via the link below, or text PHONE to 66033.

Re: No caller display

Antfly — Fri, 19 Sep 2025 14:32:48 GMT

Thanks, I tried texting but I don't think that is going to be of any use for my problem. The bot said everything is fine with the connection and now wants to refresh the router connection as it "fixes a lot of common problems". If it was that easy I'm sure they would have done it already.