topic Re: Digital Voice and no customer services in Digital Home Phone

Digital Voice and no customer services

AB1957 — Thu, 24 Jul 2025 11:23:50 GMT

Re: Digital Voice and no customer services

AB1957 — Thu, 24 Jul 2025 11:26:04 GMT

I have been forceibly moved onto Digital Voice and am having continued problems. EE Customer services are virtually uncontactable and when i finally managed to get them yesterday I got cut off after 30 mins. problem still persists. I need a contact email address for customer services or be able to chat online

Re: Digital Voice and no customer services

AB1957 — Thu, 24 Jul 2025 11:29:11 GMT

Now got a different number to call...........but you've guessed it "were sorry, were busy expect to answer you call in ONE HOUR !!

Re: Digital Voice and no customer services

Matt_124 — Thu, 24 Jul 2025 11:31:25 GMT

Try texting HELP to 66033 from the mobile linked to your account. This will run a check to make sure your service is working correctly and then give you the option for a callback from the support team if your issue is unresolved.

https://ee.co.uk/help/home-phone/fix-problem/what-the-messages-on-your-digital-home-phone-handset-mean

Re: Digital Voice and no customer services

JimM11 — Fri, 25 Jul 2025 09:21:42 GMT

@AB1957 Was not a good day for EE yesterday with a major fault outage that they had so would have been all balls to the walls for everyone, today may be better now but do as @Matt_124 has advised best way to go about it all!