topic Re: Digital Voice Adapter Issues in Digital Home Phone

Digital Voice Adapter Issues

smc14 — Wed, 25 Jun 2025 19:36:47 GMT

We have recently had our landline swapped to EE. We have a set of three cordless phones, one main unit that the other two link to. I have main one plugged into a BT digital voice adapter.

However I am regularly having to power off the adapter as we keep getting the engaged tone when we lift the phone to make a call. Even if we are getting the engaged tone and can't make a call we can get incoming calls.

Do we need to get a new digital voice adapter? Is what we are experiencing a sign the current one is on its last legs? Will EE provide us with a new one or do we need to buy one?

Re: Digital Voice Adapter Issues

XRaySpeX — Wed, 25 Jun 2025 19:38:46 GMT

Is it any better plugging the base station into the back of the router?

Re: Digital Voice Adapter Issues

smc14 — Wed, 25 Jun 2025 20:02:00 GMT

We can't plug it into back of router, wrong connector.

Re: Digital Voice Adapter Issues

XRaySpeX — Wed, 25 Jun 2025 20:05:03 GMT

Which router is it? Doesn't it have a green phone socket?

Re: Digital Voice Adapter Issues

smc14 — Wed, 25 Jun 2025 20:09:22 GMT

I just checked it does have the green socket on it but unfortunately due to space and power socket issues we can't put phone beside router.

Re: Digital Voice Adapter Issues

XRaySpeX — Wed, 25 Jun 2025 20:40:10 GMT

Not even for a test?

Re: Digital Voice Adapter Issues

smc14 — Wed, 25 Jun 2025 21:06:24 GMT

I could probably try but couldn't have it there long term.

Issue is intermittent with phone connected to adapter so surely it is adapter issue.

Re: Digital Voice Adapter Issues

Mustrum — Wed, 25 Jun 2025 21:28:16 GMT

@smc14 It could be the position of the adapter, or the router or something else.

But until you try something you may never know. Plugging the phone base station into the router has to be the easiest thing to check.

Re: Digital Voice Adapter Issues

smc14 — Thu, 03 Jul 2025 09:53:55 GMT

Finally solved the problem. It was the adsl splitter that was causing the issues.

Re: Digital Voice Adapter Issues

XRaySpeX — Thu, 03 Jul 2025 09:57:09 GMT

Do you really need the DSL splitter? Why?

Re: Digital Voice Adapter Issues

Peter_W — Thu, 03 Jul 2025 10:49:32 GMT

I'm really glad to hear you managed to get this sorted @smc14.

Thanks for coming back to let us know, too 😊

Peter