topic Re: Petition to allow landline voicemail to be turned off completely in Digital Home Phone

Petition to allow landline voicemail to be turned off completely

L1ll1364 — Mon, 03 Mar 2025 13:58:14 GMT

I like many as I have seen on here want to be able to turn off my landline voicemail, and was very frustrated when I found that this was not possible. It’s also makes it extremely difficult for people with mobility issues to answer the phone before the voicemail kicks in even with setting it to 10 rings. Does anyone know if a petition has been set up to get this made possible or if anyone has reported the issue to ofcom.

Re: Petition to allow landline voicemail to be turned off completely

GK48 — Wed, 26 Mar 2025 12:29:14 GMT

No petition that I know of. Contacting OFCOM is a good idea, have you done it? Your point about mobility issues and all the other complaints regarding elderly parents and vulnerable/confused people will, I believe, make this a discrimination issue. I will put a complaint in to OFCOM and think it would be helpful for others to do the same.

Re: Petition to allow landline voicemail to be turned off completely

Cait_SingsIrish — Thu, 08 May 2025 10:25:08 GMT

This is driving me crazy today! I called EE earlier and asked directly "please can you tell me how to disable voicemail on my landline". The call handler then kept me chatting for almost 15 minutes, whilst "his team" looked into "re-programming my personal phone software" and finally announced that no, it's not possible to turn it off. So frustrating. And he tried to get me to switch my mobile to EE at the same time ... no thanks! I wonder whether he knew at the start of the call that the answer was going to be NO (and if not, then why does a tech call-handler not know) and he was playing the game to make me believe they were checking.

Anyway, I've just submitted a complaint with OFCOM raising the discrimination issues in previous posts, and the barefaced arrogance of EE literally forcing an unwanted service on its customers. All other folks who are frustrated with this issue, please do the same thing.

Re: Petition to allow landline voicemail to be turned off completely

JimM11 — Thu, 08 May 2025 15:53:32 GMT

@Cait_SingsIrish For anyone reading or searching about switching off removal off voicemail etc etc, EE have now stated as per policy it will NOT be getting removed, switched off or anything done to it, part off the EE DV service and it is staying as such no if/and/ or buts. What happens in the future well let's see that!

Re: Petition to allow landline voicemail to be turned off completely

strangerover — Fri, 09 May 2025 15:03:31 GMT

If you have tried and not succeeded in having EE turn off voice mail.
But they tell you its impossible.
You are not alone, there are 50 people on this website alone.
Two people report managing it after hours of going through EE support.
Look up the communications ombudsman
And send in a complaint, if enough people write in EE will be told to fix it.

Re: Petition to allow landline voicemail to be turned off completely

strangerover — Fri, 09 May 2025 15:03:40 GMT

Re: Petition to allow landline voicemail to be turned off completely

JimM11 — Fri, 09 May 2025 13:21:04 GMT

@strangerover Dream on it is not the position for the ombudsman to tell any ISP how to run there business!

Re: Petition to allow landline voicemail to be turned off completely

strangerover — Fri, 09 May 2025 13:42:40 GMT

Oh well, lets include watchdog and MoneyBox as well.

Re: Petition to allow landline voicemail to be turned off completely

strangerover — Thu, 26 Jun 2025 08:43:06 GMT

Hi
I contacted bbc watchdog and a researcher called me back.

I recommend you contact watchdog and your local U3A to complain about EE business tack-ticks .
Both are prepared to listen.

Re: Petition to allow landline voicemail to be turned off completely

JimM11 — Thu, 26 Jun 2025 08:53:40 GMT

@strangerover Are you putting a general request or directing it towards my attention, JimM11.

Re: Petition to allow landline voicemail to be turned off completely

Cait_SingsIrish — Thu, 26 Jun 2025 08:58:54 GMT

I'm not sure what a local U3A is - can you explain please?

Re: Petition to allow landline voicemail to be turned off completely

strangerover — Thu, 26 Jun 2025 09:26:18 GMT

Im not directing the request to JimM11, as I suspect you are connected with EE.
To other people that have contacted me.
EE are adversely affecting mainly elderly people.U3A is an organisation for retired people,
By strange coincedence BT had an advert in the U3A magazine saying how much they were helping the elderly.
I don't think EE are. And yes EE went bust and were bought by BT. They are are the same entity.
Too many sharp business practices. Some regard that sentence to mean "legal money gauging from customers"

Re: Petition to allow landline voicemail to be turned off completely

Cait_SingsIrish — Thu, 26 Jun 2025 09:57:33 GMT

Thanks for clarifying!

Re: Petition to allow landline voicemail to be turned off completely

JimM11 — Thu, 26 Jun 2025 10:17:31 GMT

@strangerover All contact from an EE Employee will specifically say so then you DO know that is what you have. Never mind if you had looked to other post's you would have see not.

Re: Petition to allow landline voicemail to be turned off completely

Jason1122 — Tue, 12 Aug 2025 22:01:02 GMT

I think this would be very helpful, I do not want the voicemail service, I do not find it useful.

Re: Petition to allow landline voicemail to be turned off completely

Charles_White — Thu, 11 Dec 2025 12:41:07 GMT

I suspect that phones which are allowed to ring 100 times (as was the case for many decades) ties up their network capacity, therefore they limit rings to 7. When I'm upstairs at home and the landline phone starts ringing in the downstairs living room I don't even bother to try to answer it. It takes me 7 rings just to get to the top of the staircase. And no I don't want a telephone in my bedroom, that is my oasis of peace. Nor do I want people leaving voicemail messages, that makes me a slave to watching my voicemail notifications, which I don't even know how to do, deliberately so. It used to be the case that one rang someone for 13 rings and then hung up, to try at another time. That is a reasonable period and does not stray into stalking territory. If I am going to use what used to be called "the answer-phone" I at least want to record my own message for my callers to listen to.

Re: Petition to allow landline voicemail to be turned off completely

JimM11 — Thu, 11 Dec 2025 13:58:03 GMT

@Charles_White And you can change the default message to your own personalised one but you have to do it, and follow the EE Help for all the settings DV wise that you need.... Below some to get you started!

Set up your Digital Home Phone service | Home Phone Help | EE

Messages on Your Digital Home Phone Handset Explained | Home Phone Help | EE

Manage and use your home phone | Home phone help | EE