topic Re: Port/Move Digital Home number to another VOIP provider in Digital Home Phone

Port/Move Digital Home number to another VOIP provider

juiceof2limes — Wed, 21 May 2025 12:18:53 GMT

I have have FTTP.

So Digital Home is a rolling 30 day contract and to cancel it you have to give 30 days notice.

To port/move my number to another 3rd party VOIP provider, what is the best route?

1a. Contact EE, give notice/request cancellation
1b. After 30 days has elapsed, raise port request with 3rd party.
I believe numbers are available for 30 days post cancellation before being released/deleted. Is that correct?

2a. Raise port request with 3rd party to start the ball rolling
Would this automatically implement the 30 days notice period?
If number was ported within this period, I assume I would just continue to pay until it auto terminates with no consequences?

Anyone gone through this process?

Re: Port/Move Digital Home number to another VOIP provider

Mustrum — Wed, 21 May 2025 13:16:53 GMT

@juiceof2limes I would opt for option 2a.

Some VOIP suppliers seem unable to recover the number after it has been cancelled, whereas taking over a working number is less troublesome.

Re: Port/Move Digital Home number to another VOIP provider

juiceof2limes — Wed, 28 May 2025 16:07:18 GMT

Update.

Contacted EE and had Digital Home Phone service cancelled. Number no longer rings, gets engaged tone and the phone options within the EE router have disappeared. EE say I am now on a BB only package which I hope means number is no longer directly connected to me.

Made a porting request with VOIPFONE for the phone number. Slightly unnerving is that they say it will cease the line. But I am hoping that as I have FTTP this will not happen as both this and the number are separate.

Guess I will find out on the 4th June.

Re: Port/Move Digital Home number to another VOIP provider

Mustrum — Wed, 28 May 2025 17:07:54 GMT

@juiceof2limes let us know how it goes next week.

Re: Port/Move Digital Home number to another VOIP provider

Timbo45 — Thu, 29 May 2025 08:37:00 GMT

I'm about to do something similar so also very keen to know how it goes.

Re: Port/Move Digital Home number to another VOIP provider

juiceof2limes — Tue, 10 Jun 2025 09:54:23 GMT

Quick update -

My landline number was successfully migrated to my VOIP provider last Wednesday 4th June without any impact to my FTTP connection which remains with EE.

Re: Port/Move Digital Home number to another VOIP provider

Mustrum — Tue, 10 Jun 2025 11:28:27 GMT

Hey @juiceof2limes who have you gone with for your VOIP and how is it for you?

Re: Port/Move Digital Home number to another VOIP provider

juiceof2limes — Tue, 10 Jun 2025 12:40:30 GMT

Went with Voipfone as already had an account with them for a work related number. Been with them for quite sometime and find them very good.

Re: Port/Move Digital Home number to another VOIP provider

FAM0422UK — Mon, 20 Oct 2025 14:15:22 GMT

Please provide a update thanks

Re: Port/Move Digital Home number to another VOIP provider

juiceof2limes — Mon, 20 Oct 2025 14:26:47 GMT

I am assuming you asked this message before reading my earlier message from 2025-06-10 10:54 AM, which said all went well etc. Still all good. I assume your looking to go down similar route with another 3rd party for hosting VOIP number.