topic Re: Phone No Sound When Pick Up in Digital Home Phone

Phone No Sound When Pick Up

Jonty1964 — Thu, 22 May 2025 13:32:44 GMT

I have recently switched over to EE. I had a traditional landline phone. On switchover i plugged my phone directly into the hub as instructed. Now the phone rings and when we answer there is no connection/no sound. Is there anything else that I need to do? I have reviewed all the settings on my phone and all is ok.

Re: Phone No Sound When Pick Up

Christopher_G — Thu, 22 May 2025 16:17:50 GMT

Hi @Jonty1964

Welcome to the community. We'll do our best to try and help get this fixed for you.

Could you try restarting your router please? When was your activation date?

Chris

Re: Phone No Sound When Pick Up

Jonty1964 — Thu, 22 May 2025 17:08:34 GMT

Activation date was end of March. Phone worked ok for first few weeks.

I have restarted the router and tested with my mobile and it appears to be working. I will wait to see what happens when someone calls in.

Thanks for your help

Re: Phone No Sound When Pick Up

Christopher_G — Thu, 22 May 2025 17:38:09 GMT

That sounds promising, @Jonty1964

Fingers crossed that's it sorted. Let us know if the problem returns please.

Chris

Re: Phone No Sound When Pick Up

Jonty1964 — Mon, 26 May 2025 08:55:50 GMT

The phone works now. I should have thought of rebooting the router. Not used to the digital voice operation yet

Re: Phone No Sound When Pick Up

JimM11 — Mon, 26 May 2025 09:31:45 GMT

@Jonty1964 Please do let us know if the same condition returns, this was a known fault that was appearing as a random and leaves user's in a situation where they have zero confidence in the phone working when they need it to be, although the switch off/on almost always appears to reset and clear the fault it is NOT the solution that is required as a permanent FIX.