topic Re: HOME PHONE (LANDLINE) in Digital Home Phone

HOME PHONE (LANDLINE)

DEAN1961 — Fri, 02 May 2025 12:22:07 GMT

When i log onto my pc home page the "Home Phone" option has disappeared and has been replaced by "Subscriptions". I used to be able to use this option to block unwanted calls to my landline. I can still access the home phone option on my mobile phone to block numbers but would like the choice of blocking numbers either by using my mobile or my pc. How do i get the Home Phone icon back on my pc?

Re: HOME PHONE (LANDLINE)

Christopher_G — Fri, 02 May 2025 15:06:32 GMT

Hi @DEAN1961

Welcome to the community.

Could you try following the steps on this Call Protect help page, under the 'Block a number online' section please?

Thanks

Chris

Re: HOME PHONE (LANDLINE)

DEAN1961 — Fri, 02 May 2025 17:38:18 GMT

My home phone is a landline which is plugged into the back of my router and not a hand held phone. I've tried to follow your instructions but cannot see the options you mention. You didn't answer my question. Why has the "Home Phone" option been removed from my front screen and replaced by "Subscriptions?

Re: HOME PHONE (LANDLINE)

Mustrum — Fri, 02 May 2025 17:52:04 GMT

@DEAN1961 some more details would help, as I am not sure what it is you are looking at - are you able to share a pic pf the screen that you mean?

Re: HOME PHONE (LANDLINE)

DEAN1961 — Fri, 02 May 2025 18:00:10 GMT

When i log on and click on Plans and Subscriptions i used to get three options to choose from which were Mobile, Broadband and Home Phone. From the Home Phone option i could just click on Call Protect and block any phone number. The Home Phone option has disappeared and been replaced by Subscriptions. Why?

Re: HOME PHONE (LANDLINE)

Mustrum — Fri, 02 May 2025 18:10:02 GMT

@DEAN1961 Are you talking about your MyEE account?

It’s still guess work not knowing what you have on your PC.

Re: HOME PHONE (LANDLINE)

JimM11 — Fri, 02 May 2025 18:28:09 GMT

@DEAN1961 Not sure which EE router you are using, but can you http://192.168.0.1 web manager to the router from a pc if you have, and see if you even have home phone on the screen that pops up now. Will find a link to an old picture and will be below. How it used to look, as not configured, my latest was GONE....

Solved: Re: Massive ping/latency spikes on new WiFi 7 router - Page 2 - The EE Community

Re: HOME PHONE (LANDLINE)

XRaySpeX — Fri, 02 May 2025 19:00:56 GMT

@JimM11 wrote:

can you http://192.168.0.1 web manager to the router from a pc if you have

It's http://192.168.1.254 for current EE routers.

Re: HOME PHONE (LANDLINE)

JimM11 — Fri, 02 May 2025 21:05:03 GMT

Thanks my oops, just used to using a working router now. Thanks for correcting.👍

Re: HOME PHONE (LANDLINE)

DEAN1961 — Sat, 03 May 2025 18:15:10 GMT

Yes it is my EE account.

Re: HOME PHONE (LANDLINE)

davet1234 — Thu, 08 May 2025 14:19:16 GMT

This seems to be the same problem that I am having. https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4774047 . No solutions yet,

Re: HOME PHONE (LANDLINE)

JimM11 — Thu, 08 May 2025 14:29:12 GMT

@davet1234 There was info posted on the other posting you did from @XRaySpeX did that not do anything?

Re: HOME PHONE (LANDLINE)

davet1234 — Thu, 08 May 2025 14:46:40 GMT

Unfortunately although the link was useful, It pointed me to go to plans and subscriptions and then to "digital voice" , I do not have a "digital voice" entry on that webpage. Only an entry to manage Broadband. Exactly as @DEAN1961

Cheers!

Re: HOME PHONE (LANDLINE)

XRaySpeX — Thu, 08 May 2025 15:34:37 GMT

@JimM11 : It would seem that the path I gave in my reply to the OP of that other thread had already been trodden and found wanting by this OP.

Re: HOME PHONE (LANDLINE)

JimM11 — Thu, 08 May 2025 15:43:01 GMT

@XRaySpeX Well at least we know now!