topic Re: New phone in Digital Home Phone

New phone

Jessbrown2 — Wed, 30 Apr 2025 16:29:12 GMT

I phoned 150 and ordered a new monthly pay phone yesterday and they told me it was coming today, I haven’t received the phone today and I haven’t received a confirmation email or text, no tracking number or order nothing. I would like to know where my phone is

Re: New phone

Chris_B — Wed, 30 Apr 2025 18:21:18 GMT

@Jessbrown2 You’ll get a notification with a tracking number once a device is allocated to you and it’s out for dispatch. Have you’re checked your spam folder ?

Re: New phone

Jessbrown2 — Fri, 02 May 2025 07:45:20 GMT

I have checked my spam and junk there’s still nothing and I ordered the phone on Monday, the told me it was coming Tuesday and I’ve still heard nothing

Re: New phone

Michael_D — Fri, 02 May 2025 09:59:23 GMT

Hi @Jessbrown2

Which model of phone, including the colour and storage size, did you order?

I can check to see if there are any delays with the model you have ordered.

Michael