topic Re: No landline in Digital Home Phone

No landline

Chris764 — Thu, 24 Apr 2025 15:24:22 GMT

Changed to EE for broadband, home phone and mobile on 19th March and after ages spent on phone trying to sort it out here it April 24th and still no active landline. Considering I'm a full time carer for my husband and have health issues myself I would have thought EE would have more consideration for new customers and not just the idle promises I've received. Very disappointing EE.

Re: No landline

XRaySpeX — Thu, 24 Apr 2025 15:44:51 GMT

Where have you plugged you landline phone into?

Re: No landline

Chris764 — Thu, 24 Apr 2025 16:17:55 GMT

Back of new hub. Been on mobile phone umpteen times to EE and technicians

Re: No landline

Chris764 — Thu, 24 Apr 2025 16:31:54 GMT

I am absolutely fed up of ringing EE. Wasting my time when I need to care for husband. They promise next few days and nothing happens. Article on local news last night saying should be no problems with going over to digital just ring your supplier if there is. Really. Maybe they need to know the truth.

Re: No landline

Peter_W — Fri, 25 Apr 2025 08:37:07 GMT

Good morning @Chris764.

Welcome to the EE Community!
I can totally appreciate your concern if this has taken longer than expected to resolve.

What kind of fault are you experiencing here, and have our team been keeping you updated?
Peter

Re: No landline

Chris764 — Fri, 25 Apr 2025 15:41:55 GMT

No follow up with explanation of why no landline. Too much time wasted me ringing on mobile with them making promises.
Can't be doing it anymore.

Re: No landline

Linzi_H — Fri, 25 Apr 2025 17:39:43 GMT

Hi @Chris764

I'm disappointed to hear that our team hasn't been keeping you updated as expected, and I know this isn't ideal at all.

I can see you've mentioned you don't want to call again, and that's totally understandable.

Have you opened a complaint? If you haven't, I'd suggest doing this through our complaints webform and you'll hear back within around 7 days.

Do you want to do this, and let us know how you get on?

Linzi

Re: No landline

Chris764 — Sat, 26 Apr 2025 07:50:35 GMT

Yes a complaint was opened. .not heard a thing back.

all just waste of time.

Re: No landline

Peter_W — Sat, 26 Apr 2025 13:30:48 GMT

We'd definitely expect you to get an update here @Chris764.

I've just popped you over a private message so we can take a closer look into things.

Peter