topic Re: Handsets constantly having to synchronise in Digital Home Phone

Handsets constantly having to synchronise

Neil8568 — Mon, 10 Feb 2025 17:43:45 GMT

I fairly recently moved from BT to EE. There have been issues with my digital handsets ever since and it just seems to be getting worse. They will randomly drop out and become unusable whilst they synchronise again and again.

Re: Handsets constantly having to synchronise

Leanne_T — Tue, 11 Feb 2025 08:34:43 GMT

Morning @Neil8568

Thanks for coming to the community.

Does this happen on incoming and outgoing calls?

Are there any changes to the router lights when the calls drop?

Speak soon 🙂

Leanne.

Re: Handsets constantly having to synchronise

JimM11 — Tue, 11 Feb 2025 09:09:58 GMT

@Neil8568 How long has this latest issue for syncing been happening?

Re: Handsets constantly having to synchronise

ISPY — Mon, 31 Mar 2025 06:39:34 GMT

Im having excatly the same, phone rings I pick it up and just get musical tone and message on screen saying synchronissing handset data. 3 times in 14 hours, always the same 0845 number.

Re: Handsets constantly having to synchronise

Leanne_T — Mon, 31 Mar 2025 09:06:16 GMT

Morning @ISPY

Thanks for coming to the community 🙂

Does this happen when the 0845 number calls you or when you try and make a call to this number?

Which model phone are you using?

Speak to you soon.

Leanne.

Re: Handsets constantly having to synchronise

ISPY — Mon, 31 Mar 2025 17:31:55 GMT

Hello, As I stated in my post, it's an incoming call from 0845. My base is Firmware 413 and Handset Firmware V3.0 BT_025 checked Hub settings and both handsets are registered ok

Sent from Outlook for Android<>

Re: Handsets constantly having to synchronise

Leanne_T — Mon, 31 Mar 2025 17:34:22 GMT

Thanks for coming back to me and apologies this was missed @ISPY

If everything is showing connected OK, please give us a call and our tech guides can run through some troubleshooting with you to see what could be causing this 🙂

Leanne.

Re: Handsets constantly having to synchronise

Neil8568 — Tue, 01 Apr 2025 15:54:49 GMT

Still having the same problem. Works for a few days then it is back. Can happen for both incoming and outgoing calls. Screen goes blank , then the bt logo appears with a little tune and back to synchronising handsets. No apparent change in hub when happening

Re: Handsets constantly having to synchronise

JimM11 — Tue, 01 Apr 2025 16:11:31 GMT

@Neil8568 Has been reported on the Forum that losing and having to repair the handset's have been put down to bad rechargeable batteries in the handset's, you may wish to get a new set or swap about another handset if you have to see how that goes.

Re: Handsets constantly having to synchronise

Neil8568 — Thu, 05 Feb 2026 13:36:46 GMT

Hi. This has been happening again at an increasing frequency and my landline is almost unusable. I would either like a definite fix for this or advice on how I cancel my landline subscription as its pointless having one

Re: Handsets constantly having to synchronise

JimM11 — Thu, 05 Feb 2026 15:30:50 GMT

@Neil8568 Did new batteries sort it out before for you? To cancel that would be a call to EE CS to have the landline removed from your contract!

Re: Handsets constantly having to synchronise

Neil8568 — Thu, 05 Feb 2026 19:07:37 GMT

It didn't solve it completely. I have just ordered some further new batteries to rule them out as the issue

Re: Handsets constantly having to synchronise

chris16228 — Thu, 05 Mar 2026 20:46:42 GMT

I had the same problem, but with Tapo security cameras, they kept disconnecting and had to keep reconnecting them.

what sorted it was in the hub enabling the compatible mode

so whereas before it just showed the wifi name when looking for wifi, it now has a extra one, wifi name plus comp added the the name, since then, the cameras have been fine

I think it is because of how the hub wifi is setup, as one connection, by enabling compatible mode, it allows the older devices or devices not compatible with 5Ghz to connect to 2.4Ghz

maybe worth trying

Re: Handsets constantly having to synchronise

JimM11 — Thu, 05 Mar 2026 20:53:23 GMT

@chris16228 It is not that, the wireless wifi securities are different in the level, nothing to do with the 2.4/5Ghz bands!