topic Re: Can’t make calls or receive calls on digital voice in Digital Home Phone

Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 10:23:30 GMT

Changed to digital voice on Wednesday 19th March still can’t make or receive calls spoken to various advisors but still nothing waiting for a call back this is a vulnerable 89 year old persons landline and their only contact as they are unable to use a mobile. We have bought the EE phone which is installed but has made no difference. Has anyone else experienced this just going around in circles.

Re: Can’t make calls or receive calls on digital voice

Rach_H — Fri, 21 Mar 2025 13:36:03 GMT

Hi @Andrea02,

Welcome to the Community!

I'm so sorry to hear about what has happened here, and that this person has still been left without a connection. When was it you requested this callback?

Rach

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 14:02:48 GMT

We have had conversations with advisers from Wednesday it was raised as a concern on Wednesday and we were told someone would be in touch I can see on the app that broadband is fine but we still have no ability to make or receive calls.

Re: Can’t make calls or receive calls on digital voice

Rach_H — Fri, 21 Mar 2025 15:02:34 GMT

Did the team advise when they would get back to you about this @Andrea02?

Rach

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 17:07:35 GMT

I have spoken to them today and was told someone would be in touch I can’t remember the department Andy said would call

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 17:23:42 GMT

Andy said they would be calling today.

Re: Can’t make calls or receive calls on digital voice

Rach_H — Fri, 21 Mar 2025 18:45:13 GMT

The team will be working this evening, so they may still get in touch today @Andrea02.

If you don't hear anything today then let us know in the morning.

Rach

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 19:09:24 GMT

Will do.

Re: Can’t make calls or receive calls on digital voice

mbond70 — Fri, 21 Mar 2025 19:29:53 GMT

were in the same routine cant receive calls looking into legal action now as ee has breached the agreement

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Fri, 21 Mar 2025 20:25:52 GMT

Not a great advertisement for digital voice if they can’t sort this I will be looking elsewhere I wouldn’t be too bothered but it’s my 89 year old mums phone who is vulnerable and relies on a landline as she cannot use a mobile crazy situation to be in fingers crossed we can get this sorted .

Re: Can’t make calls or receive calls on digital voice

Andrea02 — Sat, 22 Mar 2025 08:48:25 GMT

Hi Rach

Still waiting for a phone call I’m now beginning to think I have made a big mistake transfer to EE I am considering getting in touch with BT to see if we can go back to them

Very disappointed with the service from EE

Andrea

Re: Can’t make calls or receive calls on digital voice

Ali_A — Sat, 22 Mar 2025 13:36:33 GMT

I'll send you private message @Andrea02

Please check your inbox and get back to me when you can.

Thanks

Ali

Re: Can’t make calls or receive calls on digital voice

paul579 — Thu, 30 Apr 2026 13:08:27 GMT

Exactly the same issue here. Moved from Plusnet to EE in February.

Constant intermittant problems where we cannot make or receive calls. Sometimes we receive calls but neither party can hear each other.

Spoke to EE technical twice who clearly just work through a list to check and then say everything is working fine. NO IT'S NOT!

Contacted them again over one week ago and was told they would ring back-they never did!

Can't contact them through text that they say to contact them on 66033 as it always says message send failure.

The only way we can get the phone to work temporarily is to reboot the router. The phone is connected directly into the back of the router to rule out the extender not working. Also tried three different phones!

Re: Can’t make calls or receive calls on digital voice

Peter_W — Fri, 01 May 2026 12:42:04 GMT

Thanks for taking the time to share your experience here, Paul.

It's disappointing to hear that you didn't receive your call back when expected, too.

If you haven't already I'd recommend checking all the troubleshooting steps we've shared in our help article here, and if there's no success from there you have the details on how to give us another call.

Alternatively you can also raise this as a complaint directly via our webform here:

Make a Complaint | Contact Us | EE

Peter