topic Re: Lost landline number in Digital Home Phone

Lost landline number

paandjhwhite — Fri, 14 Mar 2025 21:30:14 GMT

Similar to many other cases I've read on here. We have, today, migrated from a Plusnet copper line to EE full fibre. We were moved by Plusnet and given a guarantee of retaining our phone number when moving to EE and digital voice. Our move happened today and our old number has gone after over 40 years!

I really need help to get it back so hoping one of the great forum administrators can get in touch to help sort out the mess.

Many thanks!

Re: Lost landline number

Michael_D — Sat, 15 Mar 2025 09:04:13 GMT

Hi @paandjhwhite

Welcome to the community.

I totally understand the need to keep the number, especially after you have had the same one for so long.

We don't have account access here to help, but if you give our broadband guides a call, they can have a look into this to see what they can do with the number.

Michael

Re: Lost landline number

paandjhwhite — Sat, 15 Mar 2025 20:52:38 GMT

Thanks @Michael_D,

We've been in touch with the support team today and they've told us the number can be recovered. We're supposed to be getting a case number through via email but that hasn't happened today so I wonder if you're able to check the status for us?

Many thanks.

Re: Lost landline number

Michael_D — Sun, 16 Mar 2025 08:10:10 GMT

Thanks for the update @paandjhwhite. I'm glad to hear that they are able to get the number back for you.

I can't see any details on the case from here, as it would be linked to your account and we don't have access to it. If the email hasn't dropped into your spam or junk folder, it is worth giving the team another quick call. I'm sure it will be logged on the account.

Michael

Re: Lost landline number

paandjhwhite — Sun, 16 Mar 2025 09:30:11 GMT

Thanks again @Michael_D,

I double checked by phoning a second time. The chap I spoke with did something on the system to "push the order through" which has now triggered the expected email to come through to me. The information in the email looks correct so I'm hoping that fairly soon, things will be resolved as hoped.

Regards!

Re: Lost landline number

Michael_D — Sun, 16 Mar 2025 09:31:25 GMT

Fantastic, that is good news @paandjhwhite.

Please keep me posted on when it is resolved.

Michael