topic Re: Export contacts from hub in Digital Home Phone

Export contacts from hub

GTech5x — Mon, 10 Mar 2025 14:08:05 GMT

I am wanting to export my contacts from the EE hub but when I get into the contacts tab, there is only import contacts but no export contacts. I have used bothe the app on my phone and also the 192.168.1.254 on the internt.

Can anybody help please.

Re: Export contacts from hub

XRaySpeX — Mon, 10 Mar 2025 14:13:33 GMT

There has never been an Export Contacts either in the router's GUI or the EE app.

Re: Export contacts from hub

GTech5x — Mon, 10 Mar 2025 14:50:43 GMT

So why is it telling me in the help section that there is?

Re: Export contacts from hub

XRaySpeX — Mon, 10 Mar 2025 15:01:33 GMT

Sorry, I seem to have got that wrong 😞 .Yes, both Export & Import are described in the Help doc., but I seem to remember that peeps on here saying they couldn't Export but instead had to construct contacts by hand in order to Import them.

Re: Export contacts from hub

GTech5x — Mon, 10 Mar 2025 15:11:15 GMT

Not good then is it in this day and age. Especially if you have a lot of contacts, and if you change your hub.

Because they are on the hub, If I pick reset on the base unit my contacts should still be there. Is this correct please.

Re: Export contacts from hub

JimM11 — Mon, 10 Mar 2025 18:41:05 GMT

@GTech5x No, there is no Export from the EE router for contacts, never has been but EE are aware of it, also there is NO router back up/restore facility also.

And to make it worse, DO NOT Factory reset the router, if you do so you will lose ALL the contacts that you added, and any other adjustments that you have made to the Router, it is just not good....

Re: Export contacts from hub

GTech5x — Mon, 10 Mar 2025 20:51:42 GMT

It is the phone base unit I was going to reset, not the the hub.

When picking up the landline I get a beeping sound of a answer phone message but there isn't one. Wanted to try a reset on the base unit to see if it would eliminate it. I am assuming that my contacts are on the Ee Smarthub.

Re: Export contacts from hub

JimM11 — Mon, 10 Mar 2025 21:22:46 GMT

@GTech5x When was the system installed

Re: Export contacts from hub

GTech5x — Tue, 11 Mar 2025 13:14:09 GMT

Hi Jim

It is a new system. Batteries ok, fully charged, but think I have found what the problem is. It is the 1571 messaging service I think. The answerphone wasn't recording for some reason so the messaging service kicked in.

Away at the moment so can't check until home. Thank you for trying.