topic Re: Lost landline number in Digital Home Phone

Lost landline number

Janpan54 — Mon, 20 Jan 2025 22:12:07 GMT

Was promised when signing up that i could retrieve old landline number which had been cancelled less than 30 days previously. Now on activation day i have been told its not possible. This is for my elderly father who is terminally ill and what i am so annoyed about is that the person i spoke to on phone blatantly lied to me. He said he tried the old number and it rang so that meant it had been given to someone else. I immediately rang the old number myself and it said not recognised and when i told him this he said he could give no response because he knew he had lied! Please can someone help me retrieve the old number? The new number does not even have the same area code which my elderly father cannot get his head around

Re: Lost landline number

Linzi_H — Tue, 21 Jan 2025 08:26:56 GMT

Hi @Janpan54

Thanks for reaching out to us here.

I will send you a Private Message so I can take a few details.

Linzi

Re: Lost landline number

Janpan54 — Tue, 21 Jan 2025 09:16:56 GMT

Thank you. I have replied to private message

Re: Lost landline number

Janpan54 — Sat, 01 Feb 2025 10:52:36 GMT

just wanted to update that everything has been sorted and my dad now has his old number back. Thanks so much to eveyone for their help.

Re: Lost landline number

Peter_W — Sat, 01 Feb 2025 11:12:41 GMT

Hi again @Janpan54, I'm so glad to hear that our team managed to help get this resolved for your dad in the end.
Thanks for taking the time to come back and let us know too!

You take care,

Peter 😊

Re: Lost landline number

leef777 — Fri, 21 Feb 2025 15:28:07 GMT

Hi I have the same problem Received a message that I would regain the old phone number I had with BT within ten days.Now I have been told that order was cancelled!!!,

EE here. We're sorry, but we've had to cancel your renumber order. Your service will continue to work on the existing phone number.

Dementia sufferers in family and really need the old number

Re: Lost landline number

Christopher_G — Fri, 21 Feb 2025 17:43:17 GMT

Hi @leef777

If you speak with our Customer Service team, they'll be able to look into this and give you a bit more information about what has happened. They'll do their best to help you.

Keep us updated with what happens please.

Chris