topic Re: Home phone handset ring tone won’t save in Digital Home Phone

Home phone handset ring tone won’t save

ShorehamNICK — Tue, 14 Jan 2025 19:05:34 GMT

Since changing my BT router to an EE one, I can no longer save the ring tone on my handset, I enjoyed a nice classical music clip which I can still select however it does not keep this when I use it

very frustrating

Re: Home phone handset ring tone won’t save

Mustrum — Tue, 14 Jan 2025 19:21:36 GMT

@ShorehamNICK what model handset do you have?

Re: Home phone handset ring tone won’t save

ShorehamNICK — Tue, 14 Jan 2025 20:15:29 GMT

It’s listed as the essential digital phone

Re: Home phone handset ring tone won’t save

Mustrum — Tue, 14 Jan 2025 20:32:41 GMT

Were you able to register it to the new router and are the other functions working OK?

Been looking at the manual, but can;t see any info re not saving ring tomes.

https://www.bt.com/content/dam/bt/help/digital-voice/essential-phone/BT-Essential-Digital-Home-Phone-UserGuide.pdf

Re: Home phone handset ring tone won’t save

ShorehamNICK — Tue, 14 Jan 2025 20:45:24 GMT

Yes I retested both of the phones again when I switched over the router

, I was previously able to change the ring tone and save it,

the only thing that has changed is the router

Re: Home phone handset ring tone won’t save

Mustrum — Tue, 14 Jan 2025 20:49:59 GMT

Do you still have the BT router?

If so you could use that and let EE know that you need to use it to get the phones working and ask them to stop the return reminders.

Re: Home phone handset ring tone won’t save

JimM11 — Tue, 14 Jan 2025 21:37:18 GMT

@ShorehamNICK You can no longer use or select ringtones feature with the EE DV Service.

Re: Home phone handset ring tone won’t save

ShorehamNICK — Tue, 14 Jan 2025 22:09:54 GMT

Since being forced to move from BT to EE I have lost the ability to connect storage to my router and now I have to put up with a harsh ring tone on my phone ! I thought the switch would be an upgrade

anyone know if I can keep using by bt router ?

Re: Home phone handset ring tone won’t save

Mustrum — Tue, 14 Jan 2025 22:15:45 GMT

@ShorehamNICK wrote:
anyone know if I can keep using by bt router ?

@ShorehamNICK yes, see my earlier reply..

However without your MyBT your control options may be limited.

Re: Home phone handset ring tone won’t save

JimM11 — Tue, 14 Jan 2025 22:20:57 GMT

@ShorehamNICK As @Mustrum suggests if you still have the BT Smarthub2 put it back on, see how it goes and works before the switch over all get's confused. See what works, what does not, and what you need to do, your ringtone feature i do not think that you will get that back though, do let us know how it goes.

Re: Home phone handset ring tone won’t save

ShorehamNICK — Tue, 14 Jan 2025 22:29:35 GMT

Thanks all for the quick responses, if nothing else at least there is a friendly knowledgeable community here, sometimes that can outweigh what may at the end of the day be minor niggles

fab lot all ⭐️⭐️⭐️⭐️

Re: Home phone handset ring tone won’t save

JimM11 — Tue, 14 Jan 2025 22:46:45 GMT

@ShorehamNICK The BT Smarthub2 is a VERY capable router, although not to the latest spec's who cares, it does a good job, functions well, you will get the USB control back, phone should work ok, may need a little EE push for that, but you need to wait see when you put it back on, IF a router needs to go back, and you are happy the BT is good, then it's just a matter of informing EE that there PLUS is winging it's way back instead of the BT, it is just all a lot of faffing about now swapping back and forward, patience is going to be required so take a deep breath and steady for the task...