topic Re: I'm struggling to get a VAT invoice from EE in Digital Home Phone

I'm struggling to get a VAT invoice from EE

graham146 — Wed, 18 Dec 2024 19:47:42 GMT

Re: I'm struggling to get a VAT invoice from EE

Chris_B — Wed, 18 Dec 2024 21:31:47 GMT

@graham146 Are you using a using a EE business account or an EE personal account? Only with a business account because you are VAT registered do EE need to provide you a VAT invoice.

Re: I'm struggling to get a VAT invoice from EE

RCWoodburn — Sat, 04 Jan 2025 14:40:49 GMT

Did you get anywhere with this? I am also struggling, having transferred across from BT Business. The girl on the phone today tells me no other business customers asks for a VAT breakdown, which is rubbish! I am losing the plot with them...

Re: I'm struggling to get a VAT invoice from EE

Chris_B — Sat, 04 Jan 2025 15:40:16 GMT

@RCWoodburn If you are using a business account then this will show on your account under billing. Download the bill.

Re: I'm struggling to get a VAT invoice from EE

RCWoodburn — Sat, 04 Jan 2025 15:58:45 GMT

Except mine doesn't - trust me! I have a business mobile, recently started contract in December 2024 and there his no mention of VAT - anywhere! I can get my invoice, but it does not mention VAT which I need for my accounts. I've had two brain-numbing calls and am, no further forward. 😩

Re: I'm struggling to get a VAT invoice from EE

Katie_B — Sun, 05 Jan 2025 08:14:33 GMT

Hi @RCWoodburn.

The breakdown of your monthly charges on your EE bill are always shown without VAT. The VAT charge is calculated on page 1 of your bill and show next to the Amount due. This is the amount for you to pay with VAT included.

If this does not show, our technical care team will need to raise a ticket and investigate this further.

The team can be contacted by calling 150.

Katie

Re: I'm struggling to get a VAT invoice from EE

db0071 — Wed, 11 Feb 2026 18:52:31 GMT

WHY ON EARTH CAN'T EE SUPPLY VAT INVOICES AS STANDARD? ALL IT NEEDS IS A DOWNLOAD BUTTON! Why can't they act like any other normal business. I'm wasting so much time trying to make this work. This is crazy

Re: I'm struggling to get a VAT invoice from EE

Leanne_T — Thu, 12 Feb 2026 08:35:33 GMT

Morning @db0071

Thanks for coming to the community.

Do you have a business or personal account?

If you have a personal account, our bills for personal users show all charges inclusive of VAT. If you need a VAT breakdown for business purposes, please get in touch with our mobile guides to arrange switching to a business account.

The team will go through the plans and let you know what options are available.

Leanne.