topic Re: New Broadband and DECT phone not able to receive calls from land lines in Digital Home Phone

New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 12:10:58 GMT

I just installed a new broadband package and land line. I have new DECT phones. I can make calls and receive mobile phones calls. I can not receive calls from other landlines. Very aggravating considering the costs involved and elderly infirm in-laws who are struggling to reach me.

Re: New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 13:02:51 GMT

If you’re thinking of getting a new service from EE … I’d think twice.

I can’t receive phone calls so it’s pretty worthless. Thankfully I can still leave!

Re: New Broadband and DECT phone not able to receive calls from land lines

Peter_W — Wed, 04 Dec 2024 14:58:17 GMT

Good afternoon @Micheal, welcome back to the Community!

With these phones, am I correct in thinking that you have a base-station connected to the green phone port on the back of your Hub?

Do you know what happens when at the other end when people are trying to call you from a landline too?
Peter

Re: New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 15:02:46 GMT

Hello … thank you for replying.

Yes the main phone is connected to the green bit on the hub.

Mobile phones ring through. Other land line phones hear “the number you have dialled has not been recognised.

Re: New Broadband and DECT phone not able to receive calls from land lines

Peter_W — Wed, 04 Dec 2024 15:51:48 GMT

Thanks @Micheal, if you head over to http://192.168.1.254/ to access your Hub Manager, does this show your landline number and that digital voice is active?
Which model of Hub is it you're using too?

Feel free to share a photo if you're not sure.

Peter

Re: New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 16:08:12 GMT

Hi Peter

I went to the link you posted. I looked through everything but I couldn't find much even pertains to the phones. It asked to register but they aren't EE phones. They are Panasonic DECT phones. I've just received a land line phone call from the USA and made one. Worked fine. I just can't receive calls from UK land lines.

Thanks again

Re: New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 16:11:48 GMT

Re: New Broadband and DECT phone not able to receive calls from land lines

Mustrum — Wed, 04 Dec 2024 16:30:38 GMT

@Micheal it sounds like the port either has not completed or is faulty.

Depending on the timescale, is it a very recent transfer> If not the a call to the customer services team should sort it out.

Re: New Broadband and DECT phone not able to receive calls from land lines

Micheal — Wed, 04 Dec 2024 16:32:59 GMT

Installed yesterday. Possibly a software fault?

Re: New Broadband and DECT phone not able to receive calls from land lines

Mustrum — Wed, 04 Dec 2024 16:37:36 GMT

@Micheal Ah, it can take a day or two for each of the networks routing tables to catch up.

Worth giving it a day or two before calling support.

Re: New Broadband and DECT phone not able to receive calls from land lines

XRaySpeX — Wed, 04 Dec 2024 16:45:00 GMT

Post the Status page from http://192.168.1.254/