topic Re: No voice heard after answering digital phone in Digital Home Phone

No voice heard after answering digital phone

paultursner — Fri, 29 Nov 2024 10:37:54 GMT

Re: No voice heard after answering digital phone

paultursner — Fri, 29 Nov 2024 10:57:56 GMT

We a digital phone connected to the EE adapter supplied by EE with new Broadband, sadly it receives calls, rings ok but you cant hear voices either way, the phone we have connected to the hub works fine, any clues?

Re: No voice heard after answering digital phone

JimM11 — Fri, 29 Nov 2024 11:49:06 GMT

@paultursner Is this just a new service turned on with an upgrade or new to EE?

Re: No voice heard after answering digital phone

JimM11 — Fri, 29 Nov 2024 11:53:40 GMT

@paultursner Sorry did not see you had multiple posting's, the system takes time to setup both Incoming and outgoing parts of the service, but you say the ATA connected phone is fine, so you have a DECT issue between the Router and the DVA, would start by powering off the router for a few minutes to reset it and see if that phone kicks into life.

Re: No voice heard after answering digital phone

paultursner — Fri, 29 Nov 2024 13:27:58 GMT

Thanks Jim I'll give that a go.

Could it be something to do with the second phone adapter?

Re: No voice heard after answering digital phone

paultursner — Fri, 29 Nov 2024 13:29:27 GMT

Not a new service, been running a few months now and the phone (s) worked fine up until last week?

Re: No voice heard after answering digital phone

JimM11 — Fri, 29 Nov 2024 15:34:56 GMT

@paultursner Some say yes, DVA messes with system, some say NO it's fine, only consistent part is plugged into the router, dial digit response all ways seems to work, and DV problems appear to get fixed with a router reset even if short lived.

Re: No voice heard after answering digital phone

paultursner — Fri, 29 Nov 2024 17:36:17 GMT

Thanks Jim I'll give it a go.

Re: No voice heard after answering digital phone

paultursner — Sat, 30 Nov 2024 22:06:52 GMT

Hi Jim, I closed everything down for about 5 minutes and rebooted and yes, it seems to have sorted the issue, quite how I know not, but thanks for the info', much appreciated.

Re: No voice heard after answering digital phone

JimM11 — Sun, 01 Dec 2024 03:20:44 GMT

@paultursner It is suspected that the EE Router is the cause of all the DV issue's as some OP user's have managed to get back onto the BT Smarthub2 router and all of the DV problems have disappeared and now working fine and as expected. So in essence the EE DV service is fine, the EE router is the issue, the DVA remote adapter not confirmed fully yet to what/which and how operation wise. And the newest EE Pro router is reported to be fine DV Wise but not confirmed 100% yet, so verdict is open on that one currently... Do not use the system as dropped the landline before joining EE when i looked at the forum posting's regarding the DV operation, knew BT was good and fine, but was caught in the NO join BT have to go EE which is not an issue as everything else is working all OK.

Re: No voice heard after answering digital phone

paultursner — Sun, 01 Dec 2024 09:14:46 GMT

So the question is, should I request a new router?

Re: No voice heard after answering digital phone

JimM11 — Sun, 01 Dec 2024 10:01:32 GMT

@paultursner You can try if you wish, many have lived with the issue for a long time now, and it is unfortunate that it is not a clear and proven fact as yet, going backwards to an BT Smarthub2 as reported by @WillKirk if you wish to read the post, the BT router is good but then there is the app etc and operation to consider apart from the DV side, going up to the new EE Pro wifi7 router with no one confirming yet operational will be a more difficult ask to EE.