Data integrity.Spent an hour waiting to talk to data integrity regarding an issu

Madison4 — Mon, 14 Oct 2024 13:31:30 GMT

Spent an hour waiting to talk to an operator of the data integrity team after being referred to them by customer service.They said there was an issue with the digital ohone side of my recent order and not to worry it would be resolved quite quickly and was promised that I would receive a text saying that it was resolved quite soon.8 days later and I still have heard nothing from them or EE.I have received kit as part of the order to transfer my service to a new home.Order no VOL0************.This however is not showing up in my EE App.Will somebody please help.

[Mod edit: Removed order number]

Re: Data integrity.Spent an hour waiting to talk to data integrity regarding an issu

Christopher_G — Mon, 14 Oct 2024 13:33:15 GMT

Hi @Madison4

Welcome to the community.

I'm sorry to hear that there has been a problem with your order. I recommend getting in touch with our customer care team so that they can check your account and give you an update on what is happening with it.

Please keep us updated with what happens.

Chris

topic Re: Data integrity.Spent an hour waiting to talk to data integrity regarding an issu in Digital Home Phone

Data integrity.Spent an hour waiting to talk to data integrity regarding an issu

Re: Data integrity.Spent an hour waiting to talk to data integrity regarding an issu