topic Re: voicemails in Digital Home Phone

voicemails

Yammie7374 — Fri, 27 Sep 2024 09:56:55 GMT

Is this on your landline, because I am in the same position as you. We cannot retrieve our voicemails either. I thought it was just my BT Digital Voice handset

Re: voicemails

Leanne_T — Fri, 27 Sep 2024 07:24:28 GMT

Morning @Yammie7374

Thanks for coming to the community.

Have you moved from BT to EE and unable to access your voicemails?

Leanne.

Re: voicemails

Yammie7374 — Fri, 27 Sep 2024 07:43:37 GMT

Yes, we have a BT Digital Voice landline and the tech people have just done a factory reset but still doesn't allow me to retrieve voicemail through 1571. Very annoying as both my husband and I work full time and my mum has Alzheimer's

Re: voicemails

Leanne_T — Fri, 27 Sep 2024 07:50:45 GMT

Hi @Yammie7374

I understand how important the voicemail is for you, if you could get back in touch with our technical team and let them know the reset didn't work they will see what is needed next to get this up and running 🙂

Please let me know how you get on,

Leanne.