topic Re: Rest pendant in Digital Home Phone

Rest pendant

Profile closed — Thu, 12 Sep 2024 05:21:42 GMT

Can someone help me I have contacted

new EE and I have been told a number of times by different colleagues that I cannot move to New Ee because I have a falls pendant but before I moved property, I had a false pendant and had New Ee but I had fiber to the cabinet I have now moved into my new property and I am now being told by New Ee that because I have a pendant I cannot have New Ee I have other people in my building who has fall pendants and they have new EE so I do not understand why

I have tried to explain to New Ee that other people in my property have pendants, but according to New Ee’s telly care team and I have also contacted the people who provided me my pendant and I have been told from them that New Ee are telling fibs telling me I can't have new ee please can someone help

Re: Rest pendant

JimM11 — Thu, 12 Sep 2024 15:17:18 GMT

@Profile closed ? this is nothing to do with new EE as the service, its all to do with fttc or fttp, with your new property if full fibre is available which is the fttp, then the falls pendant controller has to be digital signal control, not the older analogue box controller, so not sure what you have or what you are getting, also backup protection is required to keep both the router, ont and ideally the landline up for emergency condition. If you look at the model of pendant controller, the box that is plugged in currently to your older fttc landline, or take a picture and post back!

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 17:41:19 GMT

The box that my staff have plugs into a plug socket, not into the back of my router and my pendant is 4G enabled so I do not understand what New Ee gone about

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 17:43:38 GMT

The box that my staff have plugs into a plug socket, not into the back of my router and my pendant is 4G enabled so I do not understand what New Ee ARE GOING ON ABOUT

Re: Rest pendant

JimM11 — Thu, 12 Sep 2024 17:52:51 GMT

@Profile closed In that case you are correct, if your pendant is 4G signal to the box then you should be able to get fixed broadband. When asked the question did you require landline, if so what did you answer, when asked the question if you needed landline, do you have a mobile as a backup should fibre go down, what did you answer, they are all RED flags to an EE CS guide, responses may automatically block getting broadband. Your move, does it involve getting fttp service or do you know the answer?

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:13:47 GMT

I said I do have a pendant

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:15:03 GMT

Please can you help me to understand what New Ee are going on about as I have explained myself a number of times and I am not being listened to

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:16:07 GMT

Yes, I do have a back up mobile

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:18:25 GMT

When I got asked, do I have a pendant I answer yes to the New Ee guide

Then he went on to tell me that I could not have New Ee broadband because of digital voice

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:19:34 GMT

I tried to explain to him last. I am not getting digital vice. I am just getting broadband AND TV ONLY

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:24:30 GMT

I tried to explain to him that I am not getting digital. voice I am just getting broadband AND TV ONLY

Re: Rest pendant

Profile closed — Thu, 12 Sep 2024 18:24:50 GMT

I tried to explain to him that I am not getting digital. voice I am just getting broadband AND TV ONLY

Re: Rest pendant

JimM11 — Thu, 12 Sep 2024 21:03:53 GMT

@Profile closed As soon as you say that you have a pendant then the blinkers will come down automatically, they should listen that you do not want a landline, DV or anything etc, but do they know what you are talking about, then they assume NO, your not getting it, play safe and block any broadband sold to you.

I would speak to some of the others you know that are on EE with working, as you have now moved, is your old BB cancelled for the other property. House move probably not effective any more, and as soon as you call the notes on the computer system that the guide is looking at will be the RED FLAG.... This may be an uphill struggle for you now.

If you call them again, explain that you have called before, you only want BB and TV, you are fully aware that you DO NOT REQUIRE anything but those two requested items on your package and go from there. Hope that helps.

Edit: Your pendant system is fully 4G tracked with GPS enabled, and that your pendant box DOES NOT require to be connected to any direct landline connection! Be 100% sure to explain this, they may ask for the model type of your control box, there is a type that does require both 4G/Landline connection just so you know this fact....

Re: Rest pendant

Profile closed — Fri, 13 Sep 2024 22:41:05 GMT

Thank you for all your help

Re: Rest pendant

Profile closed — Fri, 13 Sep 2024 22:46:04 GMT

DID you mean? TV NOT DV did.

Re: Rest pendant

Profile closed — Fri, 13 Sep 2024 23:50:32 GMT

EE and BT need to provide a suitable Smart hub plusthat is compatible with

every

of emergency ADE

Re: Rest pendant

JimM11 — Sun, 15 Sep 2024 10:16:45 GMT

@Profile closed You wrote "DID you mean? TV NOT DV did." so not sure of your question! DV is digital voice EE/BT new version of the landline WHICH you have said you have no need for, TV you did say that was required along with your Broadband package.

Hope it clears it up...

Re: Rest pendant

JimM11 — Sun, 15 Sep 2024 10:22:07 GMT

@Profile closed It's unfortunate, but there is NO 100% compatible guarantee with devices connecting as every device would have to be tested over and over again, and then NO changes ever allowed to be made, so just does not work that way!