topic Re: Debating moving to EE in Digital Home Phone

Debating moving to EE

SPROAT8 — Mon, 02 Sep 2024 10:03:07 GMT

Hi I'm debating moving from Sky after 20+ years to EE. Everything looks OK the only problem I'm having before placing my order is that I would like to keep my current home phone number. Is that possible at all as when I'm going to order it's saying I'd get a new number

Re: Debating moving to EE

XRaySpeX — Mon, 02 Sep 2024 11:20:09 GMT

It should be possible to keep your landline no. When you order EE BB it asks you whether you want to keep it & if so, to supply it on your order.

Is your existing no. with Sky on an analogue or digital line? What EE BB package are you intending to move to?

Re: Debating moving to EE

SPROAT8 — Mon, 02 Sep 2024 11:32:46 GMT

I've went through the entire setup to the point I'm about to place order and have no option of entering current phone number. I'm basically after the full works tv package and I think the best Internet I can possibly get at the current time is the Fibre 67 Essentials

Re: Debating moving to EE

XRaySpeX — Mon, 02 Sep 2024 11:49:12 GMT

It's probable with the FTTC Fibre 67 Essentials that you can't get a digital landline & OR won't issue new analogue landlines. Is it an analogue landline you have with Sky?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Debating moving to EE

SPROAT8 — Mon, 02 Sep 2024 11:56:34 GMT

I'm not sure on if its analogue or not? Basically plugs into phone socket and here's the grid. I'm assuming I've no option BUT to get a new number?

Re: Debating moving to EE

XRaySpeX — Mon, 02 Sep 2024 12:02:28 GMT

If the phone plugs into a phone socket, it's an analogue landline. No new analogue landlines are being issued by OR & EE. The only way to keep your existing analogue landline is to stay with Sky.

Re: Debating moving to EE

Soliflyer — Mon, 02 Sep 2024 19:56:51 GMT

@SPROAT8 If you go Full Fibre FTTP then you can keep your number.

Re: Debating moving to EE

XRaySpeX — Mon, 02 Sep 2024 20:14:28 GMT

@Soliflyer : OP doesn't have Full Fibre FTTP available there & is therefore going FTTC Fibre 67.

Re: Debating moving to EE

Mustrum — Mon, 02 Sep 2024 21:06:40 GMT

@SPROAT8 if EE are offering a new number then clearly you can get their Digital Voice service, as has been mentioned no new analogue phone lines can be offered.

Perhaps Sky or someone else is blocking the number transfer, but I suggest speaking to Customer Services or another provider who is able to provide the service you require.

Re: Debating moving to EE

Midnight_Voice — Sat, 07 Sep 2024 22:07:05 GMT

@SPROAT8 @XRaySpeX

As long as there are still properties where Full Fibre isn’t available, there has to be a way of offering a continued telephone service in a migration..

While copper (WLR) is no longer available, SOGEA should be, so this becomes an issue of why the existing number cannot be ported from Sky (who may have Local Loop Unbundling at the exchange, as a complication in releasing the number).

But this is something you want to push with EE, as OFCOM mandate quite generous financial compensation in cases where number porting ought to be available, but isn’t.

Re: Debating moving to EE

XRaySpeX — Sat, 07 Sep 2024 22:20:24 GMT

@Midnight_Voice : SOGEA doesn't come with a landline no. of any sort.

Re: Debating moving to EE

Midnight_Voice — Sun, 08 Sep 2024 07:49:17 GMT

@XRaySpeX

Nor does FTTP, if you take it on its own, but it doesn’t stop you having Digital Voice if you want it.

Are you saying that SOGEA doesn’t support Digital Voice?