topic Re: Positive feedback in EE Community info & News

Positive feedback

Carlasofiagf — Fri, 12 Jul 2024 15:41:01 GMT

Good afternoon,

How can I leave a positive feedback for an advisor ?

Thank you

Re: Positive feedback

James_B — Fri, 12 Jul 2024 16:16:28 GMT

Welcome to the EE Community, @Carlasofiagf 🙂

Did you receive a text survey after your call?

James

Re: Positive feedback

Carlasofiagf — Fri, 12 Jul 2024 20:16:35 GMT

Hi James,

No I didn't.

Re: Positive feedback

Leanne_T — Sat, 13 Jul 2024 07:48:24 GMT

Hi @Carlasofiagf

Thanks for coming back to us.

Please send me a private message with the feedback and either the guides full name or your mobile number and I will get the feedback sent for you 🙂

Thanks very much.

Leanne.

Re: Positive feedback

Carlasofiagf — Sat, 13 Jul 2024 18:15:45 GMT

Thank you Leanne 😊 message sent

Re: Positive feedback

Leanne_T — Sun, 14 Jul 2024 08:09:51 GMT

Thanks very much I have received this now. I will make sure this great feedback is sent for you @Carlasofiagf

Have a lovely weekend.

Leanne 🙂

Re: Positive feedback

Hel1982 — Mon, 19 Aug 2024 08:33:12 GMT

Hi I want to leave positive feedback for an advisor I spoke to just now. Cassian her name may have been. I was frustrated following a previous call which was not helpful and she sorted things out today which was great.

Re: Positive feedback

PhilipD1 — Wed, 21 Aug 2024 11:36:19 GMT

I would also like to provide positive feedback for a representative who has been incredibly helpful resolving a complex issue, however, I have not received a survey following any of our dialogue, please could I be sent one?

Re: Positive feedback

Peter_W — Wed, 21 Aug 2024 14:27:48 GMT

Hey there @PhilipD1, welcome to the Community!

I'd love to see if we can help pass this feedback on.

Can you please send me over a private message with your account details and some more info on what the call was about?

Peter

Re: Positive feedback

PhilipD1 — Wed, 21 Aug 2024 16:56:09 GMT

Hi Peter,

Thanks for getting back to me.

I would like to recognise Ann who works out of your Enniskillen office.

Ann has provided outstanding service fixing several issues that arose after I was transferred from the BT system to EE and with some charging errors. The transition was very problematic (your system errors) and although there were no changes to the services, the switch was messed up.

Ann managed the resolution professionally, which included several pre booked calls, all of which were made on time and she was well prepared with work undertaken ahead of the scheduled updates.

Please acknowledge Ann for her support and outstanding customer service.

Regards,

Philip Dell

Sent from my iPhone

Re: Positive feedback

Peter_W — Wed, 21 Aug 2024 17:02:29 GMT

Thanks for taking the time to share all of that @PhilipD1.

I've just edited your original message a little bit as we recommend not to share the full names of our Guides in public, but I've managed to find the details for Ann and her team leader.

I'll definitely make sure to get this passed on for you, as it does sound like she's really gone the extra mile to make sure everything is up and running as it should be.

Peter

Re: Positive feedback

Vintageguitar — Fri, 13 Dec 2024 22:15:18 GMT

Hi there Peter_W

I too would like to leave some positive feedback for Joseph in Belfast(Broadband)-Gr8 guy-really helpful,polite ,friendly and a gsoh -Please thank him from me and let his bosses know👍🏻😎🙏🏻.Many thanks Greg W😎👍🏻✨🎸🌙

Re: Positive feedback

Christopher_G — Sat, 14 Dec 2024 09:18:22 GMT

Hi @Vintageguitar

That's brilliant, thanks for sharing this with us. I've sent you a private message to get a bit more information from you so that I can pass this on. 🙂

Chris