topic Re: Sums up EE online prowess in EE Community info & News

Sums up EE online prowess

wedgberto — Sat, 20 Jul 2024 15:24:10 GMT

I came here to find a solution to an issue I have with the EE website because I want to be able to add some SIMs to my account, but I am one of the select customers that this doesn't work for.

Anyway, before getting started I was harassed about providing feedback. I took the time to post a detailed reply to a thread related to my problem, and then responded to the feedback survey and was not at all surprised to find that the survey feedback failed.

the irony

Re: Sums up EE online prowess

XRaySpeX — Sat, 20 Jul 2024 16:55:39 GMT

@wedgberto : You left replying to the feedback too long & it timed out. If you were to start again it'll work.

Re: Sums up EE online prowess

wedgberto — Sun, 21 Jul 2024 08:12:54 GMT

Hold on, it's my fault? Lol smashing customer service. Maybe I'm not explaining my frustration clearly. Do you want me to provide feedback or not? I'm providing valuable data for free, but have to do it in some arbitrary, secret amount of time?

How about telling me the system has timed out before I waste my time typing in my feedback? That would be a nice touch and the kind of service I'd like, but alas I just get told it's my fault for not knowing to respond in some unknown time limit. Great going.

Also, didn't really appreciate being nagged for feedback midway in typing this - I was genuinely expecting to lose all my typing after being taken directly to the survey despite clicking "when im done" and probably wouldn't have started again.

Re: Sums up EE online prowess

Schockwave — Sun, 21 Jul 2024 11:13:25 GMT

@wedgberto , most of us here are customers like you, so is @XRaySpeX , so no need for that sort of reply, as if he is staff. This is a public forum and most of us are customers trying to help.

You can always launch a complaint to customer service if you so wish, or just kick out the feedback, which is what I do, no big deal, in my opinion.

Re: Sums up EE online prowess

trial812 — Mon, 22 Jul 2024 09:41:00 GMT

—-

Also, didn't really appreciate being nagged for feedback midway in typing this

—

On that specific thing - there’s a website design and implementation issue that the EE web gurus/coders could definitely sort. I’ve written a couple of things today and both times (using an iPhone in case this is read by web dev folks) what seems to happen is a pop up appears while I am typing. Except it appears and vanishes instantly and throws me out of the message composition screen.

May just be that that feature wasn’t tested with iPhones before it was implemented.

I don’t know if there’s a website user experience feedback method available via EE anywhere so mentioning it here just in case.

Re: Sums up EE online prowess

wedgberto — Mon, 22 Jul 2024 12:24:56 GMT

Unfortunately I don't think EE website devs come here (or take QA or user experience very seriously)