topic Re: Appalling customer service in EE Community info & News

Appalling customer service

Stephenbatty — Fri, 05 Apr 2024 08:27:52 GMT

Rubbish customer service after been a loyal customer for ten years! Put a complaint in but can’t tell me how long it will take to resolve or speak to anyone in complaint department. Great…… roll on leaving

Re: Appalling customer service

Leanne_T — Fri, 05 Apr 2024 10:54:38 GMT

Hi @Stephenbatty

I am very sorry to hear this.

When did you raise the complaint?

Could you let us know some details on your complaint to see if we can help you on the community?

Leanne.

Re: Appalling customer service

Musab2 — Tue, 14 May 2024 08:22:33 GMT

Hello,

I rang this morning as i have recently joined EE broadband and mobile. The person who answered took my account details and put me on hold for checking the details. I have been on hold for over 30 minutes and nobody has even asked what my query is. Is this what i should be expecting from EE customer service going forwards?

Re: Appalling customer service

Leanne_T — Tue, 14 May 2024 10:18:45 GMT

Hi @Musab2

I am sorry to hear this, did you get your query sorted since you posted?

Leanne 🙂

Re: Appalling customer service

NB761 — Sat, 08 Jun 2024 14:29:15 GMT

crap customer service I have been on the phone for 2 hours and no one with a brain has a clue how to help

Re: Appalling customer service

Leanne_T — Sat, 08 Jun 2024 14:51:21 GMT

Hi there @NB761

I am very sorry to hear this, could you let us know some details about your query and we will certainly see if we can help?

Thanks.

Leanne.