topic Re: Can EE explain how they can misslead and persecute an autistic person with ease in EE Community info & News

Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Tue, 21 May 2024 14:49:33 GMT

Hello EE, @support

Unfortunately, I see no other means but to make this a public ordeal, due to the willingness of EE to seemingly belittle a member autistic community (who just happens to be a victim of a plethora of abuses both physical and mental throughout my life, provable should the need arise...) also i have disclosed my hernia surgery may need to be brought forward due to the stress of this treatment and ordeal seemingly not caring about my predicament proceeding to mislead me all the way up to management level, without recourse.... I suggest you, To whom this may concern treat this matter seriously, as alluded to in our abundance of correspondence, I'm looking to take this further, I have attempted to capitulate which is a challenge given the fact this has gone one this far... so far I'm down £1,252.46 due to EE inability to amend the collection address that I may add they reassured me twice they had, turns out that was a lie as acknowledged by the subsequent phone calls... this team leader said they were going to keep this case open to ensure prompt closure... quite literally seconds after the call they closed the case... i sent the phone in as agreed (and i should add my main intention having both called twice and attempted to hand it into the store ! All to be told all is in order, Which course aforementioned was never the case) turns out ee sent an email acknowledging the receiving of said device... turns out they can't find it... to be clear my main qualm is not the money, its the derogatory, misleading, and physical toll this has taken on myself, unfortunately, due to the inability for anyone on the phone being able to stick to any kind of commitment, I have been forced to make this a public matter, to bring this into public discourse, where I'm hoping, any form of prompt accountability and resolution can be realized, should this continue to not be taken seriously, the correspondences will be released as an open source asset (with the identities of which the phonecalls protected and respected in a manner my lawyer determines as satisfactory, and in keeping with gdpr prerequisites)... please dont take this as a derect threat or any form of intimidation against any persons or EE, this writen by a special needs person who has dificulty comunicating... i suggest someone of actual senior credentials make contact, i know this is highly dependent on the personal narratives of the operator as so far I've been told many contradictory escalation routs...

to be clear to the public, this is not me being petty or seeking sympathy, despite my situation I have done very well for myself and those whom I employ and lease within multiple industry sectors, my aim is for discreet persecution, to be quashed, as I have done with my abusers int he past and going forward.

Re: Can EE explain how they can misslead and persecute an autistic person with ease

Christopher_G — Tue, 21 May 2024 15:03:09 GMT

Hi @AutisticGuyVsEE

Welcome to the community.

Thank you for posting. I've sent you a private message to get some information from you. Could you take a look and get back to me please?

Thanks
Chris

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Tue, 21 May 2024 15:15:03 GMT

Hi @Christopher_G,

Not too sure I want to be associated with this "community"

But I have replied to the mail,

Thanks

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Wed, 22 May 2024 10:11:29 GMT

@Christopher_G,

I presume the importance of this matter is a moot point at EE? still no communication, in keeping with EE's inability to commit to communications, ironic given the sector...

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Wed, 22 May 2024 12:38:18 GMT

@Christopher_G Still no communication... its almost 24 hrs heck we have gone past the promised 74 hr communication I was on Monday... not looking too good

Re: Can EE explain how they can misslead and persecute an autistic person with ease

XRaySpeX — Wed, 22 May 2024 13:57:41 GMT

Have you read your PMs @ Private Messages - The EE Community ?

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Wed, 22 May 2024 14:29:54 GMT

Just emailed, the majority of the directors within ee/bt, this is mainly intended as a public-facing update into the lack of progress

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Wed, 22 May 2024 15:48:17 GMT

So over 24 hours with no effort to reach out...

Re: Can EE explain how they can misslead and persecute an autistic person with ease

Christopher_G — Wed, 22 May 2024 16:09:34 GMT

Hi @AutisticGuyVsEE

I've explained in a private message that you will be contacted within the timescale given by the manager that you spoke to. Hopefully, once they've been in contact, they can help with a solution.

Thank you for your patience so far.

Chris

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Wed, 22 May 2024 17:43:28 GMT

Let be clear, the manager as of the 10th of May... has made no attempt to lease with me at all, so let's keep this accurate... besides as per my phone call yesterday afternoon i was for sure supposed to be getting a call today... i can provide that clip if needs be ?

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Thu, 23 May 2024 11:48:33 GMT

Past mid-day, still no attempt at contact... both Director level and below....

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Thu, 23 May 2024 14:03:37 GMT

post the 74hrs even promised on Monday's call

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Thu, 23 May 2024 14:23:50 GMT

@Christopher_G ?

Re: Can EE explain how they can misslead and persecute an autistic person with ease

Christopher_G — Thu, 23 May 2024 14:45:00 GMT

Hi @AutisticGuyVsEE

I've replied to your private message again.

Chris

Re: Can EE explain how they can misslead and persecute an autistic person with ease

AutisticGuyVsEE — Thu, 23 May 2024 16:04:20 GMT

@Christopher_G, i know... still the same as the first correspondence....

So, this has gotten a lot worse for ee, i quote a manager I had to reach out to! "this could have been resolved in one phonecall" , turns out they have had the phone for quite some time now... and they could have resolved this ages ago... tuns out if i hadn't of reached out, the phone return email from likewise would not have triggered the refund, so ee have basically just potentially participated in fraud...

The best part, "I think its fair for £100 compensation", for all the above accusations including misleading the cognitively impaired and expatiating medical issues, so i declined that... and taking this further with third parties... and as promised this will all be made open source...

FYI admin i have written, a Python script that constantly backs this forum post up to a server, just in case EE wants to hush this like the £100 insult

Stay tuned for the GitHub link for those who want to follow I have some items to prepare, also please reach out if ee has done something similar to you, impaired or not