topic Help Chat told really is available by sales chat on EE when thought to be in EE Community info & News

Help Chat told really is available by sales chat on EE when thought to be

HollowayRoad — Fri, 29 Mar 2024 17:14:29 GMT

discontinued. And she gave me link to this chat help screen, so why would Start Conversation not appear ever during these hours after refreshing screen:Message one of our experts online. A 'Start conversation' button will appear in a few moments during opening hours We're open 8am to 10.30pm every day?

(The Ask the Community feature on EE is offered to get support as an alternative to calling EE)

Re: Help Chat told really is available by sales chat on EE when thought to be

XRaySpeX — Fri, 29 Mar 2024 17:31:32 GMT

@HollowayRoad : "Ask the Community" is not really official, is it? It's fellow users opinions & knowledge. You couldn't really hold EE to it as you should be able to do with EE's Live Chat (via Help on on the the EE app). No, this is just a Community of users, just as many firms have, & it cannot address specific a/c queries.

The Start Conversation on each forum knows no hours. It is always available.