topic I am stuck in ee community in EE Community info & News

I am stuck in ee community

Onerahmet — Tue, 06 Feb 2024 03:56:33 GMT

Re: I am stuck in ee community

James_B — Tue, 06 Feb 2024 08:46:20 GMT

Hi @Onerahmet,

Please can you share some more information about your problem?

Are you having trouble logging out?

James

Re: I am stuck in ee community

Onerahmet — Tue, 06 Feb 2024 14:59:33 GMT

I have renewed my contract with Bt for broadband. They gave me a tablet as a result of this as I already have an EE mobile.
However I get messages from EE that my account is all set up now and BT told me that they would merge my accounts. However when I go into my EE account I can’t see anything about my broadband.
Please help me thanks. Thanks
Sent from my iPhone

Re: I am stuck in ee community

James_B — Tue, 06 Feb 2024 15:00:52 GMT

Did you switch to new EE broadband, @Onerahmet?

James

Re: I am stuck in ee community

Onerahmet — Tue, 06 Feb 2024 17:30:10 GMT

Yes I have rang Ee today apparently there is a known issue they asked me to wait about a week
Thanks
Sent from my iPhone