topic Re: Community logon issue in EE Community info & News

Community logon issue

Neil_F1 — Mon, 18 Dec 2023 21:44:30 GMT

I've been using my community logon for a few weeks without any problem.

Just now it's asked me to complete my profile or logon. I select logon but am prompted each time to complete profile!

Had to creste a new id.

So can someone find out what's going on with Neil_F

Thanks.

Re: Community logon issue

Neil_F1 — Tue, 19 Dec 2023 07:43:33 GMT

Hope I've posted in the right place.

I've been using the id Neil_F but yesterday I was forced to update profile or logon. I tried to logon but kept being stuck in a loop.

I created a new id Neil_F1 but really want to use the old one for continuity if nothing else.

Can anyone help here?

Many thanks

Re: Community logon issue

Katie_B — Tue, 19 Dec 2023 10:05:51 GMT

Hello @Neil_F1.

Welcome back to the community.

Have you recently made any changes such as placing or cancelling an order?

Katie

Re: Community logon issue

Robbie-Mac — Tue, 19 Dec 2023 11:10:26 GMT

Hi @Neil_F1

Thank you for your post.

Sorry for the problems you've experiencing logging into the original profile you had created. Have you followed the password reset journey to see if you can get in that way? Here is the link >> Forgotten password? <<

Try that please and post back to let me know how you got on 🙂

Thanks,

Robbie

Re: Community logon issue

Neil_F1 — Tue, 19 Dec 2023 13:09:04 GMT

Might try that. Think it happened after I added broadband as a service to my account 🤷‍♂️