topic Re: Can't Login to the Community with Chrome in EE Community info & News

Can't Login to the Community with Chrome

XRaySpeX — Fri, 08 Dec 2023 15:32:37 GMT

I can view it but logging in fails with "Bad Request - Header Field Too Long" & so can't post on my preferred Chrome. This has happened all day. It works on FF & Edge.

Re: Can't Login to the Community with Chrome

Mustrum — Fri, 08 Dec 2023 16:23:01 GMT

I don't normally use Chrome, but just to see, I am using it to reply to this and seems to work ok for me.

Re: Can't Login to the Community with Chrome

Christopher_G — Fri, 08 Dec 2023 16:57:22 GMT

Are you still having this problem now, @XRaySpeX?

Chris

Re: Can't Login to the Community with Chrome

XRaySpeX — Fri, 08 Dec 2023 17:09:02 GMT

@Christopher_G : Yes. It seems to 1st happen on clicking on the username page but after that when clicking just the initial Login/Register before the username page pops up.

BTW: This is PC only, no mobiles involved.

Re: Can't Login to the Community with Chrome

Christopher_G — Mon, 11 Dec 2023 12:05:57 GMT

Just checking in on this again, @XRaySpeX. Has this been resolved or are you still seeing the errors?

Chris

Re: Can't Login to the Community with Chrome

XRaySpeX — Mon, 11 Dec 2023 14:23:46 GMT

@Christopher_G : No, it is still happening today. Can it be tested & fixed on PC on Chrome? It is messing up my workflow.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 10:29:33 GMT

Hi @XRaySpeX,

We haven't been able to replicate this issue. Is it still happening today?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 12:14:44 GMT

Yes, @James_B , I'm afraid so.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 12:27:56 GMT

Thanks for getting back to me, @XRaySpeX

Are you using any browser extensions? If you are, does disabling them resolve the issue?

Have you tried clearing your cookies and cache?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 12:42:38 GMT

@James_B : It's still failing after those removals & clearing & reload.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 13:12:48 GMT

Do you see the same issue if you log in at id.ee.co.uk/login @XRaySpeX?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 13:25:26 GMT

@James_B : Yes.

When I look at Login/Register the underlying URL is

https://community.ee.co.uk/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2Fforums%2Frecentpostspage%2Fpost-type%2Fthread & when I click on it it goes to

https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/B2C_1A_RPBT_SignUpSignIn/oauth2/v2.0/authorize?client_id=c2b3bb73-5ba1-477a-be48-cb6c804a21d7&nonce=defaultNonce&redirect_uri=https://api.ee.co.uk/v1/identity/authorize/login&scope=openid%20c2b3bb73-5ba1-477a-be48-cb6c804a21d7&response_mode=form_post&response_type=code&state=c191f5c6-3ed9-48c9-b38d-00fde6e54193&requestId=c191f5c6-3ed9-48c9-b38d-00fde6e54193

& then fails.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 13:44:44 GMT

Just to confirm, @XRaySpeX, you see the same issue when logging in to your EE account at id.ee.co.uk/login away from the community?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 13:52:07 GMT

@James_B : Yes.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 14:30:26 GMT

I've sent you a PM, @XRaySpeX

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 14:59:58 GMT

@James_B : I have no products connected to this MyEE. I keep separate MyEE's for my products.

Screenshots in sequence:

A few secs later:

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 15:07:21 GMT

Does the issue affect your other user ID's in Chrome @XRaySpeX?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 15:21:39 GMT

@James_B : Yes.

Re: Can't Login to the Community with Chrome

James_B — Thu, 14 Dec 2023 16:01:40 GMT

Hi @XRaySpeX,

Do you have Chrome installed on any other devices you could test with?

If not, are you able to try a fresh install of Chrome?

James

Re: Can't Login to the Community with Chrome

XRaySpeX — Thu, 14 Dec 2023 16:07:11 GMT

@James_B : I'll have a look. Trouble is I have the Chrome tabs set up to all the many handy EE site pages that I use & reinstalling it will almost certainly get rid of them. Which will make it as much work as moving everything to Edge.