New Help is A Mess & Difficult To Find What You Used To Find Easily

XRaySpeX — Sun, 13 Aug 2023 15:31:30 GMT

With the old Help with its large drop-down menu of categories & topics within categories (as best I can remember) it was almost always possible to find what you were looking for almost fairly immediately. Now it's often not obvious or even possible to do so & one has to resort to Search which is not particularly good & does not always find what's asked of it.

It's early days but examples of what I've had difficulty with so far are:

EE PAYG Price Guides (raised in an earlier topic) cannot be found directly. In old Help they were to be found under Help > Billing & Usage > Understanding your Bill > Calls, texts and data charges > PAYG Price Plans .
EE BB Price Guide similarly.
PAYG Packs are not defined anywhere. In old Help they were to be found under Help > Billing & Usage > Your Usage > What are PAYG Packs?
While I'm at it, the Roam Abroad Pass description is contradictory as to cost. It starts by saying it costs £15 per month but If you cancel during your monthly billing period you’ll be charged only £10 for the full month, not just for the days you had the pass.

I expect to find more soon & will add them here.

Re: New Help is A Mess & Difficult To Find What You Used To Find Easily

Katie_B — Tue, 15 Aug 2023 06:41:56 GMT

Good morning @XRaySpeX.

Thanks for providing your feedback, I can confirm I have passed this to the relevant teams.

Apologies for not responding quicker I was waiting to see if I could get a response before coming back.

Katie

topic New Help is A Mess & Difficult To Find What You Used To Find Easily in EE Community info & News

New Help is A Mess & Difficult To Find What You Used To Find Easily

Re: New Help is A Mess & Difficult To Find What You Used To Find Easily