topic Re: Amazing member of staff in EE Community info & News

Amazing member of staff

Knickers11 — Tue, 21 Mar 2023 20:29:54 GMT

I have had network issues for over a year but because I work from home I didnt complain about the network for several months and that was with Tesco, so I decided I had enough and went with EE.

so same problem ,this lovely chap Geoff in west Quay Shopping Centre went over and above to sort my problem out ,I can’t believe after a year of stress and he sorted it within 15 minutes. He really needs recognition for this ,so many people just are not bothered about finding the root of the problem and send you packing , Geoff was determined to sort it and he did ! Well done Geoff👏👏👏

from one happy new EE customer Nicky G

Re: Amazing member of staff

Christopher_G — Wed, 22 Mar 2023 07:57:49 GMT

Hi @Knickers11

Welcome to the community.

I am delighted to see that Geoff was able to fix this for you. Do you know what he did to fix it? I'm going to pass this over to the store manager so Geoff get's some recognition. 🙂

Chris

Re: Amazing member of staff

Knickers11 — Wed, 22 Mar 2023 17:40:57 GMT

Hi Chris

yes it was a data SIM card that had been put in by Tesco ,not a mobile data sim so I couldn’t make or receive calls and I decided that Tesco was not being helpful saying it was my area I even opened a ombudsman case up as no one did any checks until I went over to EE and had the same problem.

Geoff was determined to fix it . Asset to your company .

Thanks Nicky

Re: Amazing member of staff

James_B — Wed, 22 Mar 2023 18:49:09 GMT

Thanks @Knickers11

I'll pass this feedback on now for you. 🙂

James