topic Re: Communication in EE Community info & News

Communication

Emmanick12 — Tue, 10 Jan 2023 16:26:01 GMT

Please ask Dean from My EE to reply to my email's. Thank you. Susan

[Mod edit: Removed employee's surname]

Katie_B — Tue, 10 Jan 2023 17:24:38 GMT

Is Dean a member of our customer care team on 150?

Katie

Emmanick12 — Tue, 10 Jan 2023 17:46:52 GMT

Hi yes he is. I’ve now sent two emails re the conversation we had yesterday regarding the cost of my monthly plan. Can you help?

Sent from my iPhone

Katie_B — Tue, 10 Jan 2023 17:49:39 GMT

We have no account access here on the community so will not be able to find the agent you spoke with.

Please give us a call on 150 and a member of our customer care team will be able to help.

Katie

Emmanick12 — Tue, 10 Jan 2023 17:54:52 GMT

Thank you Katie I’ll have to phone again tomorrow. This will be the 5th time!

Sent from my iPhone