topic Re: Device Guides for Home & Mobile BB in EE Community info & News

Device Guides for Home & Mobile BB

XRaySpeX — Wed, 10 Aug 2022 15:17:22 GMT

are now missing from the EE Help. Let's have them back. I'm always referring to them.

Re: Device Guides for Home & Mobile BB

Jon_K — Wed, 10 Aug 2022 17:00:07 GMT

Thanks for flagging, @XRaySpeX.

I'll try to find out more information to see if this is a permanent change.

Jon

Re: Device Guides for Home & Mobile BB

Jon_K — Thu, 11 Aug 2022 11:04:04 GMT

Are you able to view these today, @XRaySpeX?

I'm now able to view the Smart Hub one - https://ee.co.uk/help/help-new/phones-and-devices/ee/smart-hub

Jon

Re: Device Guides for Home & Mobile BB

XRaySpeX — Thu, 11 Aug 2022 15:43:32 GMT

No, @Jon_K , they still don't appear on the Device Guides Help page. I can see the page you link but there is no index of BB routers helping you find it.

Re: Device Guides for Home & Mobile BB

Jon_K — Thu, 11 Aug 2022 17:30:57 GMT

Thanks @XRaySpeX.

I assume you have, but just to double check, have you tried another browser?

Not that this is a permanent solution, I'm just curious to see if that made a difference.

Jon

Re: Device Guides for Home & Mobile BB

XRaySpeX — Thu, 11 Aug 2022 17:39:56 GMT

@Jon_K : Yes, AWOL on both Firefox, IE & Chrome.

They used to appear in line after Watches :

Re: Device Guides for Home & Mobile BB

Jon_K — Thu, 11 Aug 2022 17:37:52 GMT

Thanks for checking @XRaySpeX.

I'll get back to you as soon as I have more information again.

Jon

Re: Device Guides for Home & Mobile BB

James_B — Fri, 12 Aug 2022 07:34:01 GMT

Hi @XRaySpeX,

Thanks again for your feedback, I've passed it over to our digital team this morning.

James

Re: Device Guides for Home & Mobile BB

XRaySpeX — Thu, 01 Sep 2022 20:45:17 GMT

Bump!

Re: Device Guides for Home & Mobile BB

James_B — Fri, 02 Sep 2022 06:44:11 GMT

Good Morning @XRaySpeX 🙂

We haven't forgotten about this. It's still with our digital team but I haven't received any further information yet.

James

Re: Device Guides for Home & Mobile BB

XRaySpeX — Sun, 11 Sep 2022 15:33:30 GMT

The absence of BB router Device Guides is rapidly hindering me.

The EE Smart Router Device Guide is still there on the EE Help site at https://ee.co.uk/help/help-new/phones-and-devices/ee/Smart-Router but it is unlinked from the Device Guides index. I had to resort to Google to re-find it. I can't still find the EE BrightBox or EE Smart Hub Device Guides.

Re: Device Guides for Home & Mobile BB

Christopher_G — Mon, 12 Sep 2022 14:18:07 GMT

Thanks for flagging this again, @XRaySpeX

We've sent your feedback through again to try and get them back.

Chris

Re: Device Guides for Home & Mobile BB

James_B — Thu, 22 Sep 2022 09:54:54 GMT

Hi @XRaySpeX,

I've had confirmation that the home and MBB device guides have been reinstated.

Thanks again for reporting this issue.

James

Re: Device Guides for Home & Mobile BB

XRaySpeX — Thu, 22 Sep 2022 10:39:04 GMT

Well done @James_B !

The Brightbox 2 has gone missing from Home BB, yet users are still using it. Even older devices, like the Ospreys, are still listed for MBB.

Also nowt on Smart Router.

Re: Device Guides for Home & Mobile BB

James_B — Thu, 22 Sep 2022 10:56:29 GMT

No problem @XRaySpeX 🙂

I'll pass that on now.

James

Re: Device Guides for Home & Mobile BB

XRaySpeX — Fri, 06 Jan 2023 16:48:58 GMT

Again they have disappeared from the Device Guides Help page 😞 .

Re: Device Guides for Home & Mobile BB

Leanne_T — Sat, 07 Jan 2023 07:46:30 GMT

Hi @XRaySpeX

I will get this reported to the relevant team.

Thanks for letting us know.

Leanne 🙂